At a Glance
- Tasks: Provide high-quality debt advice and support clients in managing their financial challenges.
- Company: Join a dedicated Debt Team focused on making a difference in people's lives.
- Benefits: Enjoy 25 days annual leave plus bank holidays, increasing to 30 days over five years.
- Other info: Opportunity for professional growth and involvement in social policy work at various levels.
- Why this job: Make a real impact by helping clients navigate their debt issues and improve their lives.
- Qualifications: Experience in debt advice and a passion for delivering quality support to clients.
The predicted salary is between 30000 - 40000 £ per year.
Annual Leave: 25 days plus 8 bank holidays pro rata per annum from 1st January to 31st December. This rises to 30 days pro rata over the next 5 years.
We have an exciting opportunity to join our Debt Team! Are you an experienced caseworker who has a strong background in the delivery of high-quality advice and a good working knowledge of debt advice?
Role purpose:
- To contribute towards the delivery of a comprehensive debt advice service for clients, in line with the requirements of our contractual obligations.
- Taking responsibility for the delivery of individual and team targets and outcomes.
- To undertake high quality Social Policy work at local, regional and national level.
For a job pack contact us. CVs are not accepted. Previous applicants need not apply.
Closing Date: Wednesday 22nd July 2026 at 12 noon
Interview Date: Tuesday 28th July 2026
Debt Caseworker in Birmingham employer: Citizens Advice Birmingham
Join our dedicated Debt Team, where we prioritise employee well-being and professional growth. With 25 days of annual leave plus bank holidays, increasing to 30 days over five years, we foster a supportive work culture that values high-quality advice delivery and social impact. Our location offers unique opportunities for community engagement and collaboration, making it an ideal place for passionate caseworkers to thrive.
Contact Details:
Citizens Advice Birmingham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Debt Caseworker in Birmingham
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Citizens Advice Birmingham.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Citizens Advice Birmingham!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Citizens Advice Birmingham, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Citizens Advice Birmingham or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Debt Caseworker in Birmingham
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Citizens Advice Birmingham:Before hitting send, make sure to tailor your application specifically to Citizens Advice Birmingham! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Citizens Advice Birmingham
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
