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- Tasks: Provide high-quality immigration advice and manage a caseload while training to IAA Level 2.
- Company: Join a supportive organisation dedicated to helping vulnerable communities in Bournemouth, Christchurch and Poole.
- Benefits: Enjoy ongoing training, generous leave, health resources, and a pension scheme.
- Why this job: Make a real difference in people's lives while building a rewarding career in immigration advice.
- Qualifications: Strong English skills, attention to detail, and a passion for supporting others.
- Other info: No prior experience needed; just bring your motivation and commitment to equality.
The predicted salary is between 27089 - 28783 £ per year.
We are seeking a motivated Immigration Caseworker to train to IAA Level 2 and provide high quality advice to people experiencing immigration issues.
Position: Immigration Caseworker
Salary: £27,089 to £28,783 per annum, dependent on experience
Location: Bournemouth, Christchurch and Poole
Hours: Full time, 37 hours per week
Contract: Fixed term, 12 months
Closing Date: Monday 2 March 2026, 9am
About the Role
This role has been created as part of a funded project to train two Immigration Caseworkers to IAA Level 2 and expand local immigration advice provision. Immigration advice is regulated and highly complex, so you will follow a structured training programme while managing an independent caseload with support from a specialist team.
Key responsibilities include:
- Working towards an agreed IAA qualification level with a personalised training plan
- Keeping accurate training and supervision records in line with regulatory requirements
- Providing face to face and remote immigration advice to local residents
- Managing a caseload and preparing applications, letters and supporting documentation
- Liaising with statutory and non-statutory bodies on behalf of clients
- Maintaining clear, compliant and confidential case records
- Supporting colleagues with immigration related queries
- Keeping up to date with immigration law, policy and best practice
- Contributing to service development, reporting and quality assurance
- Representing the service at relevant meetings and with partner agencies
About You
You do not need previous experience as an Immigration Caseworker, but you must be able to demonstrate the potential to work in a regulated advice environment.
Essential skills and experience include:
- High level of written and spoken English
- Strong writing skills for reports, letters and submissions
- Ability to manage multiple tasks with excellent attention to detail
- Experience of working with vulnerable people in a sensitive and professional way
- Confidence using IT systems for case recording and document production
- Ability to follow procedures and maintain high standards
- Strong interpersonal and communication skills
- Commitment to equality, diversity and inclusive services
Applications are welcomed from people with lived experience of migration.
About the Organisation
The organisation provides free, independent and confidential advice to thousands of people each year across Bournemouth, Christchurch and Poole. Services include welfare, benefits, debt and specialist projects such as immigration and hate crime support. The organisation works locally while being part of a national advice network, using evidence from client work to improve services and influence change.
In Return
- Ongoing training and development
- Generous annual leave
- Access to online health and wellbeing resources
- Employee Assistance Programme
- Employer pension contributions
- Life leave policy, including an extra day’s leave for your birthday
If you are organised, motivated and keen to build a career in immigration advice while supporting people at a critical time in their lives, this could be a great next step.
Immigration Caseworker in Bournemouth employer: Citizens Advice BCP
Contact Detail:
Citizens Advice BCP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Immigration Caseworker in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to people in the immigration sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to immigration casework. Think about scenarios where you've demonstrated your skills, especially in managing sensitive situations. We want you to shine!
✨Tip Number 3
Show your passion for helping others! When you get the chance to chat with potential employers, share your motivation for working in immigration advice. It’s all about making that personal connection.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Immigration Caseworker in Bournemouth
Some tips for your application 🫡
Show Off Your Writing Skills: Since strong writing skills are essential for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or grammatical errors!
Tailor Your Application: We want to see how you fit into the Immigration Caseworker role specifically. Highlight any relevant experiences or skills that align with the job description, especially your ability to manage sensitive situations.
Be Yourself: Don’t be afraid to let your personality shine through! We’re looking for motivated individuals who can connect with clients, so share your passion for helping others in your application.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and consider you for this exciting opportunity!
How to prepare for a job interview at Citizens Advice BCP
✨Know Your Immigration Stuff
Brush up on the latest immigration laws and policies before your interview. Being able to discuss current issues or recent changes shows that you're proactive and genuinely interested in the field.
✨Showcase Your Communication Skills
As an Immigration Caseworker, you'll need to communicate effectively with clients and colleagues. Prepare examples of how you've successfully communicated complex information in the past, whether through writing reports or face-to-face interactions.
✨Demonstrate Empathy and Sensitivity
Working with vulnerable people requires a high level of empathy. Think of specific instances where you've supported someone in a sensitive situation and be ready to share those experiences during your interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the training programme, team dynamics, and the organisation's approach to immigration advice. This shows your enthusiasm and helps you gauge if it's the right fit for you.