At a Glance
- Tasks: Lead and develop impactful advice services that change lives in the community.
- Company: Join a respected local charity making a difference in Barking Dagenham.
- Benefits: Competitive salary, generous leave, pension contributions, and flexible working options.
- Other info: Opportunity for ongoing professional development and career growth.
- Why this job: Shape the future of advice services while supporting your community.
- Qualifications: Experience in managing complex advice services and strong leadership skills.
The predicted salary is between 42771 - 42771 £ per year.
Lead advice services that change lives. Citizens Advice Barking Dagenham is seeking an experienced and ambitious Service Manager to provide leadership for our advice services at a critical time for local communities. Demand for welfare benefits, debt and housing advice continues to grow. We are looking for someone who can lead high-quality services, support and develop staff, build partnerships, and help shape the future of advice provision in the borough.
The Service Manager will oversee the performance and development of our advice services, manage Service Leads and Team Leaders, ensure delivery against funding requirements, and work closely with senior leadership to develop new opportunities and partnerships.
We are looking for someone who has:
- Significant experience within Citizens Advice or a comparable advice organisation
- Experience managing complex advice services, projects or programmes
- Strong leadership and people management skills
- Experience monitoring performance and delivering funded contracts
- The ability to develop services, build partnerships and identify new opportunities
- A commitment to equity, inclusion and access to justice
This is an excellent opportunity for an experienced operational manager seeking a senior leadership role within a respected local charity.
What we offer:
- Salary of 42,771 per annum
- 33 days annual leave including public holidays
- 3% employer pension contribution
- Flexible and hybrid working arrangements
- Ongoing professional development
- The opportunity to influence the future of advice services in Barking Dagenham
Citizens Advice Barking Dagenham is an equal opportunities employer and welcomes applications from all sections of the community.
Closing Date: 9.00am, 15 June 2026
Interviews: Week commencing 22 June 2026
Service Manager - Support in the Community Service employer: Citizens Advice Barking & Dagenham
Citizens Advice Barking Dagenham is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and community impact. With flexible working arrangements, generous annual leave, and a commitment to equity and access to justice, this role as Service Manager provides a unique opportunity to lead vital services that make a real difference in people's lives while fostering professional growth in a respected local charity.
Contact Details:
Citizens Advice Barking & Dagenham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - Support in the Community Service
✨Tip Number 1
Network like a pro! Reach out to people in the community and industry, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their mission and how your experience aligns with their goals. This will help you stand out as a candidate who truly cares about making a difference.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've managed teams or projects successfully. Highlight your ability to develop services and build partnerships, as these are key for the Service Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Manager - Support in the Community Service
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing complex advice services. We want to see how your skills align with the role of Service Manager, so don’t hold back on showcasing your leadership abilities!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to deliver high-quality services. Use numbers and examples where possible – we love a good success story that shows how you’ve made a difference!
Emphasise Your Commitment to Equity:Since we value equity, inclusion, and access to justice, make sure to mention any relevant experiences or initiatives you've been involved in. This will show us that you share our values and are ready to lead with them in mind.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice Barking & Dagenham
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the role and the organisation. Familiarise yourself with Citizens Advice Barking Dagenham’s mission, values, and recent initiatives. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Service Manager, strong leadership is key. Prepare examples from your past experiences where you successfully led teams or projects. Highlight how you supported staff development and built partnerships, as these are crucial for the role.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss complex situations you've managed in previous roles. Think about challenges related to advice services, funding requirements, or performance monitoring. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Your Commitment to Equity and Inclusion
This role requires a strong commitment to equity, inclusion, and access to justice. Prepare to discuss how you’ve promoted these values in your previous work. Share specific examples that demonstrate your dedication to making a positive impact in the community.
