At a Glance
- Tasks: Lead and develop impactful advice services that change lives in the community.
- Company: Join a respected local charity making a real difference.
- Benefits: Competitive salary, generous leave, pension contributions, and flexible working.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Shape the future of advice services while supporting your community.
- Qualifications: Experience in managing complex advice services and strong leadership skills.
The predicted salary is between 42771 - 42771 £ per year.
Lead advice services that change lives. Citizens Advice Barking Dagenham is seeking an experienced and ambitious Service Manager to provide leadership for our advice services at a critical time for local communities. Demand for welfare benefits, debt and housing advice continues to grow. We are looking for someone who can lead high-quality services, support and develop staff, build partnerships, and help shape the future of advice provision in the borough.
The Service Manager will oversee the performance and development of our advice services, manage Service Leads and Team Leaders, ensure delivery against funding requirements, and work closely with senior leadership to develop new opportunities and partnerships.
We are looking for someone who has:
- Significant experience within Citizens Advice or a comparable advice organisation
- Experience managing complex advice services, projects or programmes
- Strong leadership and people management skills
- Experience monitoring performance and delivering funded contracts
- The ability to develop services, build partnerships and identify new opportunities
- A commitment to equity, inclusion and access to justice
This is an excellent opportunity for an experienced operational manager seeking a senior leadership role within a respected local charity.
What we offer:
- Salary of 42,771 per annum
- 33 days annual leave including public holidays
- 3% employer pension contribution
- Flexible and hybrid working arrangements
- Ongoing professional development
- The opportunity to influence the future of advice services in Barking Dagenham
Citizens Advice Barking Dagenham is an equal opportunities employer and welcomes applications from all sections of the community.
Closing Date: 9.00am, 15 June 2026
Interviews: Week commencing 22 June 2026
Service Manager - Care and Support employer: Citizens Advice Barking & Dagenham
Citizens Advice Barking Dagenham is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and community impact. With flexible working arrangements, generous annual leave, and a commitment to equity and access to justice, this role as Service Manager provides a unique opportunity to lead transformative advice services while fostering professional growth in a respected local charity.
Contact Details:
Citizens Advice Barking & Dagenham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - Care and Support
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their mission and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed teams or projects in the past. Highlighting your ability to lead and develop others is key for a Service Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Citizens Advice Barking Dagenham.
We think you need these skills to ace Service Manager - Care and Support
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing complex advice services. We want to see how your skills align with the role of Service Manager, so don’t hold back on showcasing your leadership abilities!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to deliver high-quality services. Use numbers and examples where possible to illustrate your impact – we love a good success story!
Emphasise Your Commitment to Equity:Given our focus on equity, inclusion, and access to justice, make sure to mention any relevant experiences or initiatives you've been involved in. This will show us that you share our values and are passionate about making a difference.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Citizens Advice Barking & Dagenham
✨Know Your Stuff
Make sure you’re well-versed in the specifics of Citizens Advice and the services they provide. Brush up on current issues in welfare benefits, debt, and housing advice, as these are key areas for the role. Being able to discuss these topics confidently will show your genuine interest and expertise.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing complex advice services or projects. Think about times when you’ve successfully led a team or developed staff. This is your chance to demonstrate how you can inspire and support others in a challenging environment.
✨Partnership Building is Key
Be ready to discuss how you’ve built partnerships in the past. Think of specific examples where collaboration led to successful outcomes. This role requires someone who can identify new opportunities, so showing your ability to network and create beneficial relationships will be crucial.
✨Commitment to Equity and Inclusion
Reflect on your commitment to equity, inclusion, and access to justice. Prepare to share your thoughts on how these values can shape advice services. This will resonate well with the organisation’s mission and demonstrate that you align with their core principles.
