At a Glance
- Tasks: Lead and develop impactful advice services that change lives in the community.
- Company: Respected local charity dedicated to equity and access to justice.
- Benefits: Competitive salary, generous leave, pension contribution, and flexible working options.
- Other info: Join a dynamic team with ongoing professional development opportunities.
- Why this job: Make a real difference in people's lives while shaping the future of advice services.
- Qualifications: Experience in managing complex advice services and strong leadership skills.
The predicted salary is between 42771 - 42771 £ per year.
Lead advice services that change lives. Citizens Advice Barking & Dagenham is seeking an experienced and ambitious Service Manager to provide leadership for our advice services at a critical time for local communities. Demand for welfare benefits, debt and housing advice continues to grow. We are looking for someone who can lead high-quality services, support and develop staff, build partnerships, and help shape the future of advice provision in the borough.
The Service Manager will oversee the performance and development of our advice services, manage Service Leads and Team Leaders, ensure delivery against funding requirements, and work closely with senior leadership to develop new opportunities and partnerships.
We are looking for someone who has:
- Significant experience within Citizens Advice or a comparable advice organisation
- Experience managing complex advice services, projects or programmes
- Strong leadership and people management skills
- Experience monitoring performance and delivering funded contracts
- The ability to develop services, build partnerships and identify new opportunities
- A commitment to equity, inclusion and access to justice
This is an excellent opportunity for an experienced operational manager seeking a senior leadership role within a respected local charity.
What we offer:
- Salary of £42,771 per annum
- 33 days annual leave including public holidays
- 3% employer pension contribution
- Flexible and hybrid working arrangements
- Ongoing professional development
- The opportunity to influence the future of advice services in Barking & Dagenham
Citizens Advice Barking & Dagenham is an equal opportunities employer and welcomes applications from all sections of the community.
Closing Date: 9.00am, 15 June 2026
Interviews: Week commencing 22 June
Service Manager in London employer: Citizens Advice Barking & Dagenham
Citizens Advice Barking & Dagenham is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and community impact. With flexible working arrangements, generous annual leave, and a commitment to equity and access to justice, this role as Service Manager provides a unique opportunity to lead vital services that make a real difference in people's lives while shaping the future of advice provision in the borough.
Contact Details:
Citizens Advice Barking & Dagenham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the sector. Attend local events, join online forums, and don’t be shy about reaching out to current employees at Citizens Advice Barking & Dagenham. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the organisation thoroughly and understand their mission and values. Think about how your experience aligns with their needs, especially in managing complex advice services. Practise common interview questions and be ready to showcase your leadership skills.
✨Tip Number 3
Showcase your passion for equity and inclusion! In your conversations and interviews, highlight your commitment to access to justice and how you've implemented these values in your previous roles. This will resonate well with the ethos of Citizens Advice and set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and contributing to the future of advice services in Barking & Dagenham.
We think you need these skills to ace Service Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing complex advice services. We want to see how your skills align with the role of Service Manager, so don’t hold back on showcasing your leadership abilities!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to deliver high-quality services. Use metrics where possible to illustrate your impact – numbers speak volumes!
Emphasise Your Commitment to Equity:Given our focus on equity, inclusion, and access to justice, make sure to mention any relevant experiences or initiatives you've been involved in. We’re keen to see how you can contribute to these values in our community.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at Citizens Advice Barking & Dagenham
✨Know Your Stuff
Make sure you’re well-versed in the specifics of Citizens Advice and the services they provide. Brush up on current issues in welfare benefits, debt, and housing advice, as these are crucial topics for the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you’ve successfully managed teams or projects, and be ready to discuss how you can inspire and develop staff at Citizens Advice.
✨Demonstrate Partnership Building
Be ready to talk about your experience in building partnerships. Have a few examples in mind where you’ve collaborated with other organisations or stakeholders to enhance service delivery.
✨Commitment to Equity and Inclusion
This role requires a strong commitment to equity and access to justice. Prepare to discuss how you’ve promoted these values in your previous roles and how you plan to continue doing so at Citizens Advice.
