At a Glance
- Tasks: Lead and develop impactful advice services that change lives in the community.
- Company: Respected local charity dedicated to providing essential support and advice.
- Benefits: Competitive salary, generous leave, pension contributions, and flexible working options.
- Other info: Join a dynamic team committed to equity and inclusion in the community.
- Why this job: Make a real difference in people's lives while shaping the future of advice services.
- Qualifications: Experience in managing complex advice services and strong leadership skills required.
The predicted salary is between 42771 - 42771 £ per year.
Lead advice services that change lives. Citizens Advice Barking Dagenham is seeking an experienced and ambitious Service Manager to provide leadership for our advice services at a critical time for local communities. Demand for welfare benefits, debt and housing advice continues to grow. We are looking for someone who can lead high-quality services, support and develop staff, build partnerships, and help shape the future of advice provision in the borough.
The Service Manager will oversee the performance and development of our advice services, manage Service Leads and Team Leaders, ensure delivery against funding requirements, and work closely with senior leadership to develop new opportunities and partnerships.
We are looking for someone who has:
- Significant experience within Citizens Advice or a comparable advice organisation
- Experience managing complex advice services, projects or programmes
- Strong leadership and people management skills
- Experience monitoring performance and delivering funded contracts
- The ability to develop services, build partnerships and identify new opportunities
- A commitment to equity, inclusion and access to justice
This is an excellent opportunity for an experienced operational manager seeking a senior leadership role within a respected local charity.
What we offer:
- Salary of 42,771 per annum
- 33 days annual leave including public holidays
- 3% employer pension contribution
- Flexible and hybrid working arrangements
- Ongoing professional development
- The opportunity to influence the future of advice services in Barking Dagenham
Citizens Advice Barking Dagenham is an equal opportunities employer and welcomes applications from all sections of the community.
Closing Date: 9.00am, 15 June 2026
Interviews: Week commencing 22 June 2026
Head of Care - Children's Services employer: Citizens Advice Barking & Dagenham
Citizens Advice Barking Dagenham is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and community impact. With flexible working arrangements, generous annual leave, and a commitment to equity and access to justice, this role as Head of Care - Children's Services provides a unique opportunity to lead meaningful change in the local community while fostering professional growth.
Contact Details:
Citizens Advice Barking & Dagenham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Care - Children's Services
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their mission and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've managed teams or projects successfully. Highlighting your ability to lead and inspire others is key for a role like Head of Care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Care - Children's Services
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in managing complex advice services. We want to see how your skills align with the role of Service Manager, so don’t hold back on showcasing your leadership and people management abilities!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to deliver funded contracts and monitor performance. We love numbers and results, so if you’ve improved service delivery or built successful partnerships, let us know!
Emphasise Your Commitment to Equity:Since we value equity, inclusion, and access to justice, make sure to mention any relevant experiences or initiatives you've been involved in. We’re looking for someone who shares our passion for making a difference in the community.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Citizens Advice Barking & Dagenham
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the role and the organisation. Familiarise yourself with Citizens Advice Barking Dagenham’s mission, values, and recent initiatives. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and people management skills. Think about times when you’ve successfully led a team or managed complex projects. Be ready to discuss how you can support and develop staff while ensuring high-quality service delivery.
✨Demonstrate Your Problem-Solving Ability
Expect questions about how you would handle challenges in advice services. Prepare to share specific instances where you’ve identified new opportunities or built partnerships that improved service delivery. This will illustrate your proactive approach and strategic thinking.
✨Emphasise Your Commitment to Equity and Inclusion
Given the focus on equity, inclusion, and access to justice, be prepared to discuss how you’ve championed these values in your previous roles. Share your vision for promoting these principles within the advice services at Citizens Advice Barking Dagenham.
