At a Glance
- Tasks: Lead and develop impactful advice services that change lives in the community.
- Company: Respected local charity dedicated to equity and access to justice.
- Benefits: Competitive salary, 33 days leave, pension contribution, and flexible working.
- Other info: Join a dynamic team with ongoing professional development opportunities.
- Why this job: Shape the future of advice services and make a real difference in people's lives.
- Qualifications: Experience in managing complex advice services and strong leadership skills.
The predicted salary is between 42771 - 42771 £ per year.
Lead advice services that change lives. Citizens Advice Barking & Dagenham is seeking an experienced and ambitious Service Manager to provide leadership for our advice services at a critical time for local communities. Demand for welfare benefits, debt and housing advice continues to grow. We are looking for someone who can lead high-quality services, support and develop staff, build partnerships, and help shape the future of advice provision in the borough.
The Service Manager will oversee the performance and development of our advice services, manage Service Leads and Team Leaders, ensure delivery against funding requirements, and work closely with senior leadership to develop new opportunities and partnerships.
We are looking for someone who has:
- Significant experience within Citizens Advice or a comparable advice organisation
- Experience managing complex advice services, projects or programmes
- Strong leadership and people management skills
- Experience monitoring performance and delivering funded contracts
- The ability to develop services, build partnerships and identify new opportunities
- A commitment to equity, inclusion and access to justice
This is an excellent opportunity for an experienced operational manager seeking a senior leadership role within a respected local charity.
What we offer:
- Salary of £42,771 per annum
- 33 days annual leave including public holidays
- 3% employer pension contribution
- Flexible and hybrid working arrangements
- Ongoing professional development
- The opportunity to influence the future of advice services in Barking & Dagenham
Citizens Advice Barking & Dagenham is an equal opportunities employer and welcomes applications from all sections of the community.
Closing Date: 9.00am, 15 June 2026
Interviews: Week commencing 22 June 2026
Service Manager in Dagenham employer: Citizens Advice Barking & Dagenham
Citizens Advice Barking & Dagenham is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and community impact. With flexible working arrangements, generous annual leave, and a commitment to equity and access to justice, this role as Service Manager provides a unique opportunity to lead vital services that change lives while fostering professional growth in a respected local charity.
Contact Details:
Citizens Advice Barking & Dagenham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Dagenham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the sector. Attend local events, join online forums, or even reach out to current employees at Citizens Advice Barking & Dagenham. Building relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Prepare for those interviews! Research the organisation and its values, especially around equity and inclusion. Think about how your experience aligns with their mission and be ready to share specific examples of your leadership and management skills.
✨Tip Number 3
Showcase your passion for advice services! When you get the chance to chat with potential employers, let them know why you care about helping communities. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Manager in Dagenham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing complex advice services. We want to see how your skills align with the role of Service Manager, so don’t hold back on showcasing your leadership abilities!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to deliver high-quality services and meet funding requirements. We love numbers and results, so if you’ve improved performance or developed successful partnerships, let us know!
Be Authentic:We’re looking for someone who’s genuinely passionate about making a difference in the community. Don’t be afraid to share your personal motivations for applying and how you envision shaping the future of advice services in Barking & Dagenham.
Apply Through Our Website:To make sure your application gets to us without any hiccups, please apply through our website. It’s the best way to ensure we receive all your details correctly and can consider you for this exciting opportunity!
How to prepare for a job interview at Citizens Advice Barking & Dagenham
✨Know Your Stuff
Make sure you’re well-versed in the specifics of Citizens Advice and the services they provide. Brush up on current issues in welfare benefits, debt, and housing advice, as these are key areas for the role. Being able to discuss these topics confidently will show your genuine interest and expertise.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing complex advice services or projects. Think about times when you’ve successfully led a team or developed staff. This is your chance to demonstrate how you can inspire and support others in a challenging environment.
✨Partnership Building is Key
Be ready to discuss your experience in building partnerships and identifying new opportunities. Think of specific examples where you’ve collaborated with other organisations or stakeholders to enhance service delivery. This will illustrate your ability to shape the future of advice provision.
✨Commitment to Equity and Inclusion
Reflect on your commitment to equity, inclusion, and access to justice. Prepare to share your thoughts on how these values can be integrated into the services you’ll manage. This will resonate well with the organisation’s mission and show that you align with their core principles.
