At a Glance
- Tasks: Lead and develop impactful advice services that change lives in the community.
- Company: Citizens Advice Barking & Dagenham, a respected local charity.
- Benefits: Competitive salary, 33 days leave, pension contribution, and flexible working.
- Other info: Join a dynamic team committed to equity, inclusion, and access to justice.
- Why this job: Shape the future of advice services and make a real difference in people's lives.
- Qualifications: Experience in managing complex advice services and strong leadership skills.
The predicted salary is between 42771 - 42771 £ per year.
Lead advice services that change lives. Citizens Advice Barking & Dagenham is seeking an experienced and ambitious Service Manager to provide leadership for our advice services at a critical time for local communities. Demand for welfare benefits, debt and housing advice continues to grow. We are looking for someone who can lead high-quality services, support and develop staff, build partnerships, and help shape the future of advice provision in the borough.
The Service Manager will oversee the performance and development of our advice services, manage Service Leads and Team Leaders, ensure delivery against funding requirements, and work closely with senior leadership to develop new opportunities and partnerships.
We are looking for someone who has:
- Significant experience within Citizens Advice or a comparable advice organisation
- Experience managing complex advice services, projects or programmes
- Strong leadership and people management skills
- Experience monitoring performance and delivering funded contracts
- The ability to develop services, build partnerships and identify new opportunities
- A commitment to equity, inclusion and access to justice
This is an excellent opportunity for an experienced operational manager seeking a senior leadership role within a respected local charity.
What we offer:
- Salary of £42,771 per annum
- 33 days annual leave including public holidays
- 3% employer pension contribution
- Flexible and hybrid working arrangements
- Ongoing professional development
- The opportunity to influence the future of advice services in Barking & Dagenham
Citizens Advice Barking & Dagenham is an equal opportunities employer and welcomes applications from all sections of the community.
Closing Date: 9.00am, 15 June 2026
Interviews: Week commencing 22 June 2026
Head of Training Services in Dagenham employer: Citizens Advice Barking & Dagenham
Citizens Advice Barking & Dagenham is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and community impact. With flexible working arrangements, generous annual leave, and a commitment to equity and access to justice, this role provides a unique opportunity to lead transformative advice services while fostering professional growth in a respected local charity.
Contact Details:
Citizens Advice Barking & Dagenham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Training Services in Dagenham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their mission and how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed teams or projects successfully. Highlighting your ability to lead and inspire others is key for a role like Head of Training Services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Training Services in Dagenham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing complex advice services. We want to see how your skills align with the role of Service Manager, so don’t hold back on showcasing your leadership abilities!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to deliver high-quality services. Use metrics where possible to illustrate your impact – numbers speak volumes!
Emphasise Your Commitment to Equity:Given our focus on equity, inclusion, and access to justice, it’s crucial to express your commitment to these values in your application. Share examples of how you’ve promoted these principles in your previous work.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Citizens Advice Barking & Dagenham
✨Know Your Stuff
Make sure you’re well-versed in the specifics of Citizens Advice and the services they provide. Brush up on current issues in welfare benefits, debt, and housing advice, as these are key areas for the role. Being able to discuss these topics confidently will show your genuine interest and expertise.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing complex advice services or projects. Think about times when you’ve successfully led a team or developed staff, and be ready to share how you can bring that experience to the role.
✨Partnership Building is Key
Since the role involves building partnerships, come prepared with ideas on how you could foster collaborations within the community. Research potential local organisations or stakeholders that align with Citizens Advice’s mission and think about how you could engage them.
✨Commitment to Equity and Inclusion
Be ready to discuss your commitment to equity, inclusion, and access to justice. Prepare to share your thoughts on how these values can be integrated into the advice services you’ll be leading, and any past experiences that demonstrate your dedication to these principles.
