At a Glance
- Tasks: Lead and develop impactful advice services that change lives in the community.
- Company: Citizens Advice Barking & Dagenham, a respected local charity.
- Benefits: Competitive salary, 33 days leave, pension contribution, and flexible working.
- Other info: Join a dynamic team committed to equity and access to justice.
- Why this job: Make a real difference in people's lives while shaping the future of advice services.
- Qualifications: Experience in managing complex advice services and strong leadership skills.
The predicted salary is between 42771 - 42771 £ per year.
Lead advice services that change lives. Citizens Advice Barking & Dagenham is seeking an experienced and ambitious Service Manager to provide leadership for our advice services at a critical time for local communities. Demand for welfare benefits, debt and housing advice continues to grow. We are looking for someone who can lead high-quality services, support and develop staff, build partnerships, and help shape the future of advice provision in the borough.
The Service Manager will oversee the performance and development of our advice services, manage Service Leads and Team Leaders, ensure delivery against funding requirements, and work closely with senior leadership to develop new opportunities and partnerships.
We are looking for someone who has:
- Significant experience within Citizens Advice or a comparable advice organisation
- Experience managing complex advice services, projects or programmes
- Strong leadership and people management skills
- Experience monitoring performance and delivering funded contracts
- The ability to develop services, build partnerships and identify new opportunities
- A commitment to equity, inclusion and access to justice
This is an excellent opportunity for an experienced operational manager seeking a senior leadership role within a respected local charity.
What we offer:
- Salary of £42,771 per annum
- 33 days annual leave including public holidays
- 3% employer pension contribution
- Flexible and hybrid working arrangements
- Ongoing professional development
- The opportunity to influence the future of advice services in Barking & Dagenham
Citizens Advice Barking & Dagenham is an equal opportunities employer and welcomes applications from all sections of the community.
Closing Date: 9.00am, 15 June 2026
Interviews: Week commencing 22 June 2026
Head of Care - Children's Services in Dagenham employer: Citizens Advice Barking & Dagenham
Citizens Advice Barking & Dagenham is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and community impact. With flexible working arrangements, generous annual leave, and a commitment to equity and access to justice, this role as Head of Care - Children's Services provides a unique opportunity to lead transformative advice services while fostering professional growth in a respected local charity.
Contact Details:
Citizens Advice Barking & Dagenham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Care - Children's Services in Dagenham
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their mission, values, and recent projects. This will help you tailor your responses and show that you’re genuinely interested in making a difference.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you’ve led teams or managed projects successfully. Being able to articulate these experiences clearly will set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals who want to make an impact. Plus, it’s a great way to stay updated on new roles and opportunities.
We think you need these skills to ace Head of Care - Children's Services in Dagenham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing complex advice services. We want to see how your skills align with the role of Service Manager, so don’t hold back on showcasing your leadership abilities!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to deliver funded contracts and improve service performance. We love numbers and results, so if you’ve got them, flaunt them!
Emphasise Your Commitment to Equity:Given our focus on equity, inclusion, and access to justice, make sure to mention any relevant experiences or initiatives you've been involved in. We’re looking for someone who shares our values and can help us shape the future of advice provision.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it gets into the right hands! Plus, you’ll find all the details you need about the role and our organisation there.
How to prepare for a job interview at Citizens Advice Barking & Dagenham
✨Know Your Stuff
Make sure you’re well-versed in the specifics of Citizens Advice and the challenges facing local communities. Brush up on current issues related to welfare benefits, debt, and housing advice. This will show that you’re not just interested in the role but also genuinely care about making a difference.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams and projects in the past. Think about times when you’ve developed staff or built partnerships. Be ready to discuss your approach to leadership and how you can inspire others to deliver high-quality services.
✨Demonstrate Your Vision
Think about the future of advice services and come prepared with ideas on how to shape them. Discuss potential new opportunities and partnerships you could explore. This will highlight your strategic thinking and commitment to improving services in Barking & Dagenham.
✨Emphasise Equity and Inclusion
Be ready to talk about your commitment to equity, inclusion, and access to justice. Share any relevant experiences where you’ve championed these values in your previous roles. This will resonate well with the organisation’s mission and demonstrate that you align with their core principles.
