At a Glance
- Tasks: Lead and develop impactful advice services that change lives in the community.
- Company: Respected local charity dedicated to equity and access to justice.
- Benefits: Competitive salary, generous leave, pension contribution, and flexible working options.
- Other info: Join a dynamic team with ongoing professional development opportunities.
- Why this job: Make a real difference while shaping the future of advice services.
- Qualifications: Experience in managing complex advice services and strong leadership skills.
The predicted salary is between 42771 - 42771 £ per year.
Lead advice services that change lives. Citizens Advice Barking & Dagenham is seeking an experienced and ambitious Service Manager to provide leadership for our advice services at a critical time for local communities. Demand for welfare benefits, debt and housing advice continues to grow. We are looking for someone who can lead high-quality services, support and develop staff, build partnerships, and help shape the future of advice provision in the borough.
The Service Manager will oversee the performance and development of our advice services, manage Service Leads and Team Leaders, ensure delivery against funding requirements, and work closely with senior leadership to develop new opportunities and partnerships.
We are looking for someone who has:
- Significant experience within Citizens Advice or a comparable advice organisation
- Experience managing complex advice services, projects or programmes
- Strong leadership and people management skills
- Experience monitoring performance and delivering funded contracts
- The ability to develop services, build partnerships and identify new opportunities
- A commitment to equity, inclusion and access to justice
This is an excellent opportunity for an experienced operational manager seeking a senior leadership role within a respected local charity.
What we offer:
- Salary of £42,771 per annum
- 33 days annual leave including public holidays
- 3% employer pension contribution
- Flexible and hybrid working arrangements
- Ongoing professional development
- The opportunity to influence the future of advice services in Barking & Dagenham
Citizens Advice Barking & Dagenham is an equal opportunities employer and welcomes applications from all sections of the community.
Closing Date: 9.00am, 15 June 2026
Interviews: Week commencing 22 June 2026
Service Manager in Barking employer: Citizens Advice Barking & Dagenham
Citizens Advice Barking & Dagenham is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and community impact. With flexible working arrangements, generous annual leave, and a commitment to equity and justice, this role as Service Manager provides a unique opportunity to lead vital services that make a real difference in the lives of local residents. Join us to shape the future of advice provision while enjoying a fulfilling career in a respected local charity.
Contact Details:
Citizens Advice Barking & Dagenham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Barking
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their mission and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the real interview panel.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Manager in Barking
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing advice services. We want to see how your skills align with the role of Service Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Leadership Skills:As a Service Manager, strong leadership is key. Use your application to demonstrate your people management experience and how you've successfully led teams in the past. We love seeing examples of how you’ve developed staff and built partnerships.
Highlight Your Commitment:We’re looking for someone who’s passionate about equity, inclusion, and access to justice. Make sure to include any relevant experiences or initiatives that show your commitment to these values in your application.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Citizens Advice Barking & Dagenham
✨Know Your Stuff
Make sure you’re well-versed in the specifics of Citizens Advice and the services they provide. Brush up on current issues in welfare benefits, debt, and housing advice, as these are crucial for the role. Being able to discuss these topics confidently will show your genuine interest and expertise.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing complex advice services or projects. Think about times when you’ve successfully led a team or developed staff. This is your chance to demonstrate how you can inspire and support others in a challenging environment.
✨Partnership Building is Key
Be ready to discuss your experience in building partnerships and identifying new opportunities. Think of specific examples where you’ve collaborated with other organisations or stakeholders to enhance service delivery. This will illustrate your ability to shape the future of advice provision.
✨Commitment to Equity and Inclusion
Reflect on your commitment to equity, inclusion, and access to justice. Prepare to share your thoughts on how these values can be integrated into the services you’ll manage. Showing that you understand and prioritise these principles will resonate well with the interviewers.
