At a Glance
- Tasks: Lead and develop impactful advice services that change lives in the community.
- Company: Join a respected local charity making a real difference.
- Benefits: Competitive salary, generous leave, pension contributions, and flexible working options.
- Other info: Opportunity for ongoing professional development and career growth.
- Why this job: Shape the future of advice services and support your community.
- Qualifications: Experience in managing complex advice services and strong leadership skills.
The predicted salary is between 42771 - 42771 £ per year.
Lead advice services that change lives. Citizens Advice Barking & Dagenham is seeking an experienced and ambitious Service Manager to provide leadership for our advice services at a critical time for local communities. Demand for welfare benefits, debt and housing advice continues to grow. We are looking for someone who can lead high-quality services, support and develop staff, build partnerships, and help shape the future of advice provision in the borough.
The Service Manager will oversee the performance and development of our advice services, manage Service Leads and Team Leaders, ensure delivery against funding requirements, and work closely with senior leadership to develop new opportunities and partnerships.
We are looking for someone who has:
- Significant experience within Citizens Advice or a comparable advice organisation
- Experience managing complex advice services, projects or programmes
- Strong leadership and people management skills
- Experience monitoring performance and delivering funded contracts
- The ability to develop services, build partnerships and identify new opportunities
- A commitment to equity, inclusion and access to justice
This is an excellent opportunity for an experienced operational manager seeking a senior leadership role within a respected local charity.
What we offer:
- Salary of £42,771 per annum
- 33 days annual leave including public holidays
- 3% employer pension contribution
- Flexible and hybrid working arrangements
- Ongoing professional development
- The opportunity to influence the future of advice services in Barking & Dagenham
Citizens Advice Barking & Dagenham is an equal opportunities employer and welcomes applications from all sections of the community.
Closing Date: 9.00am, 15 June 2026
Interviews: Week commencing 22 June 2026
Locations
Service Manager in Barking, Dagenham, London employer: Citizens Advice Barking & Dagenham
Citizens Advice Barking & Dagenham is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and community impact. With flexible working arrangements, generous annual leave, and a commitment to equity and access to justice, this role as Service Manager provides a unique opportunity to lead transformative advice services while shaping the future of support in the borough.
Contact Details:
Citizens Advice Barking & Dagenham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Barking, Dagenham, London
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their mission and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed teams or projects in the past. Highlighting your ability to lead and develop others is key for a Service Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Manager in Barking, Dagenham, London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing advice services. We want to see how your skills align with the role of Service Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Leadership Skills:As a Service Manager, strong leadership is key. Use your application to demonstrate your ability to lead teams and develop staff. Share specific examples of how you've successfully managed projects or programmes in the past.
Highlight Partnerships and Opportunities:We’re looking for someone who can build partnerships and identify new opportunities. In your application, mention any collaborations you’ve been part of and how they benefited your previous organisations. This will show us your proactive approach!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice Barking & Dagenham
✨Know Your Stuff
Make sure you’re well-versed in the specifics of Citizens Advice and the services they provide. Brush up on current issues in welfare benefits, debt, and housing advice, as these are crucial topics for the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you’ve successfully managed teams or projects, and be ready to discuss how you can inspire and develop staff at Citizens Advice.
✨Demonstrate Partnership Building
Be ready to talk about your experience in building partnerships. Have a few examples of how you’ve collaborated with other organisations or stakeholders to enhance service delivery or create new opportunities.
✨Commitment to Equity and Inclusion
This role requires a strong commitment to equity and access to justice. Prepare to discuss how you’ve promoted these values in your previous roles and how you plan to continue doing so at Citizens Advice.
