At a Glance
- Tasks: Supervise and support a team of advisers, coordinating advice sessions and ensuring quality targets.
- Company: Join Citizens Advice, a diverse and inclusive organisation committed to equality.
- Benefits: Flexible working days, supportive environment, and the chance to make a real difference.
- Other info: Two roles available; applications reviewed on a rolling basis.
- Why this job: Lead a passionate team and help people navigate their challenges with compassion.
- Qualifications: Experience in advising or casework, strong communication skills, and a team-oriented mindset.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a self-motivated individual with the proven ability to manage and supervise a team of advisers. Alternatively, this could suit an experienced Citizens Advice qualified Adviser or Caseworker seeking to move into a supervisory role.
The role’s main purpose is to provide supervision and support to our volunteer Advice team by coordinating advice sessions and ensuring we meet our quality targets.
We are looking for someone with a compassionate and patient attitude, who is a strong team player, has an eye for detail and great people skills. You will have excellent written and verbal communication skills and the ability to use a range of IT systems. You will thrive in a busy environment, have a positive outlook and an understanding and commitment to the aims and principles of Citizens Advice.
Citizens Advice values diversity, champions equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian, and Minority Ethnic people, as they are currently underrepresented in our workforce.
Please note that applicants must have the legal right to work in the UK. Unfortunately, we are unable to offer visa sponsorship. Please note that this role is not a qualifying work experience (QWE) position for the purposes of the Solicitors Qualifying Examination (SQE).
How to apply - Please see the job pack on our website for further information and where to send your application. To apply for the role of Advice Session Supervisor, please send us your CV and a maximum 2 page supporting statement. The supporting statement should demonstrate how you meet the criteria outlined in the person specification and outline why you are interested in becoming an Advice Session Supervisor at Citizens Advice Woking.
2 roles are available. The first is available from June and the second from the beginning of August. Number of working days can be agreed during the recruitment stage.
Closing date for applications: By 5.30pm on Monday 8th June 2026. Applications will be reviewed on receipt on a rolling basis, and we reserve the right to close earlier if applications from sufficient suitably qualified candidates have been received.
Lead Advice Sessions Supervisor in Woking employer: Citizens Advice BANES
Citizens Advice Woking is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for those passionate about helping others. With a strong commitment to employee growth, we offer opportunities for professional development and encourage diversity within our team. Located in a vibrant community, you will find meaningful work that not only enhances your skills but also contributes positively to the lives of individuals in need.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Advice Sessions Supervisor in Woking
✨Tip Number 1
Network like a pro! Reach out to your connections in the sector and let them know you're on the lookout for a supervisory role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and support. Think about your past experiences and how they align with the compassionate and patient attitude we value at Citizens Advice.
✨Tip Number 3
Showcase your people skills! During interviews, share examples of how you've successfully led a team or resolved conflicts. This will highlight your ability to thrive in a busy environment and your commitment to quality targets.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to the aims and principles of Citizens Advice.
We think you need these skills to ace Lead Advice Sessions Supervisor in Woking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lead Advice Sessions Supervisor role. Highlight your experience in managing teams and any relevant qualifications, especially if you’ve worked as an Adviser or Caseworker before. We want to see how your background fits with what we’re looking for!
Craft a Compelling Supporting Statement:Your supporting statement is your chance to shine! Use it to clearly demonstrate how you meet the criteria in the person specification. Share specific examples of your skills and experiences that align with the role, and don’t forget to express why you’re excited about joining us at Citizens Advice Woking.
Showcase Your People Skills:Since this role involves supervising a team, make sure to highlight your people skills in both your CV and supporting statement. Talk about your experience in fostering a positive team environment and how you’ve supported others in their roles. We love a strong team player!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and the application process there. We can’t wait to hear from you!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you understand the role of a Lead Advice Sessions Supervisor inside out. Familiarise yourself with the responsibilities, especially around managing and supervising a team. Brush up on the principles of Citizens Advice and be ready to discuss how your experience aligns with their values.
✨Showcase Your People Skills
Since this role requires great people skills, think of examples from your past where you've successfully managed a team or supported colleagues. Be prepared to share stories that highlight your compassionate and patient attitude, as well as your ability to thrive in a busy environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Prepare scenarios where you had to coordinate advice sessions or ensure quality targets were met. This will show your potential employer that you can think on your feet and lead effectively.
✨Communicate Clearly
With excellent written and verbal communication skills being crucial, practice articulating your thoughts clearly. During the interview, make sure to listen actively and respond thoughtfully. This will demonstrate your ability to communicate effectively with both your team and clients.
