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- Tasks: Provide expert debt management advice and support clients with care.
- Company: Join a nationally recognised charity committed to making a difference.
- Benefits: Enjoy ongoing training, an Employee Assistance Scheme, and a supportive work environment.
- Why this job: Make a real impact by helping individuals manage their debt effectively.
- Qualifications: Accredited Debt Casework specialist with strong communication skills.
- Other info: Be part of a flexible team that values creativity and inclusivity.
The predicted salary is between 30000 - 40000 £ per year.
Key responsibilities
- Deliver comprehensive, client-focused debt management advice and support
- Manage debt casework with professionalism and care
- Attend weekly outreach session and fulfil funder obligations
- In conjunction with Case Checkers and Advice Session Supervisors, help monitor the quality of advice given to debt clients and identify where further support is needed
- Contribute to reporting for CAEW and our funders
Other
- Attend regular meetings of paid and unpaid staff as required
- Ensure that Citizens Advice and the office’s policies in relation to confidentiality, equal opportunities and anti-discrimination are observed and actively promoted
- Abide by Health and Safety policies and procedures and share responsibility for your own safety and that of colleagues, clients, and visitors to the office
- Undertake any other duties as are necessary to ensure the effective delivery and development of the service and which are commensurate with the responsibilities of this post
Person specification
- Accredited Debt Casework specialist
- A thorough knowledge of benefit and debt management advice
- Experience of working to prescribed quality standards
- Ability to communicate effectively both orally and in writing
- Ability to prioritise own work and the work of others, meet deadlines and manage workload in a pressured environment
- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively
- A flexible approach and the ability and willingness to work as part of a team
- Ability to monitor and maintain recording systems and procedures, using IT as appropriate
- Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies
- Experience of supervising staff or volunteer workers to achieve required standards
Benefits
- Employee Assistance Scheme
- A company that is committed to its employees, valuing their knowledge, creativity, and flexibility
- Ongoing personal training and development
- The chance to work with amazing people and a nationally recognised charity
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Debt Specialist in Walton-on-Thames employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Specialist in Walton-on-Thames
✨Tip Number 1
Network like a pro! Reach out to people in the debt management field, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to debt management. Think about your past experiences and how they align with the responsibilities of a Debt Specialist. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether at networking events or interviews, highlight your experience in managing debt casework and your ability to work under pressure. Let them see how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission at Citizens Advice.
We think you need these skills to ace Debt Specialist in Walton-on-Thames
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the role of a Debt Specialist. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience: Don’t just list your previous jobs; explain how your past experiences have prepared you for this position. Focus on your knowledge of debt management and any relevant casework you've done, as this will really resonate with us.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your qualifications quickly!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on your knowledge of debt management and the specific responsibilities of a Debt Specialist. Familiarise yourself with the key principles of Citizens Advice and be ready to discuss how you can deliver client-focused advice.
✨Showcase Your Experience
Prepare examples from your past work that demonstrate your ability to manage debt casework professionally. Highlight any experience you have in supervising staff or volunteers, as well as your understanding of quality standards in advice-giving.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since effective communication is crucial for this role, consider doing mock interviews with friends or family to refine your verbal and written communication skills.
✨Be Team-Oriented
Emphasise your ability to work as part of a team. Be prepared to discuss how you've collaborated with others in previous roles and how you can contribute to a positive team environment at Citizens Advice.