Citizens Advice Sandwell & Walsall is recruiting a Quality Coach to lead quality assurance activities, coach advisers and volunteers, and promote a culture of continuous improvement across the service. You will embed best practice and ensure adherence to the Quality of Advice standards, strengthening outcomes for clients across the organisation.
Applicants must have the right to work in the UK and will be required to demonstrate eligibility before starting.
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Quality Coach: Elevating Advice Quality & Adviser Growth in Walsall employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer that prioritises the well-being of its staff and volunteers, fostering a collaborative and inclusive work culture. With a strong focus on employee growth and development, we offer meaningful opportunities to make a real impact in the community while navigating exciting transformations. Join us in a role where your leadership will be valued, and your contributions will help shape the future of our services.
