At a Glance
- Tasks: Coach and mentor advisers to enhance the quality of our Energy Debt Advice service.
- Company: Join Citizens Advice Sandwell and Walsall, a supportive and impactful organisation.
- Benefits: Part-time hours with flexible working and a commitment to professional development.
- Other info: Opportunity to work in a dynamic environment focused on continuous improvement.
- Why this job: Make a real difference by improving client outcomes and supporting your team.
- Qualifications: Strong technical knowledge and a passion for mentoring others.
The predicted salary is between 25000 - 30000 £ per year.
Citizens Advice Sandwell and Walsall are looking for a Quality and Technical Coach to join our team on a permanent, part-time basis (18.5 hours per week). This office-based role is ideal for someone with strong technical knowledge, a passion for quality and a commitment to developing others to deliver excellent client outcomes.
You will play a key role in maintaining and improving the quality of our Energy Debt Advice service by carrying out file reviews, providing technical guidance and coaching advisers to meet the highest standards. Working closely with the team, you will identify learning opportunities, promote continuous improvement and ensure compliance with quality standards and regulatory requirements.
If you enjoy mentoring others and have a keen eye for detail then we would love to hear from you.
Applicants must have the right to work in the UK. Proof of eligibility will be required before employment begins. Please note CV’s are not accepted.
If you need any adjustments or assistance with your application, we are happy to help. Just email us at staffrecruitment@citizensadvicesandwell-walsall.org.
We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you are interested in the role.
We appreciate your interest in this opportunity and wish you all the best with your application!
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Quality and Technical Coach in Walsall employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer, dedicated to making a meaningful impact in the Aldershot community through its focus on energy access and debt solutions. With a supportive work culture that prioritises employee growth and development, staff members are encouraged to enhance their skills while working collaboratively to address complex energy issues. The unique opportunity to supervise outreach initiatives allows for direct engagement with the community, making this role not only rewarding but also vital in fostering positive change.
