At a Glance
- Tasks: Provide expert advice to help people facing housing and financial challenges.
- Company: Join Citizens Advice Sandwell & Walsall, a supportive community-focused organisation.
- Benefits: Gain valuable experience while making a real difference in people's lives.
- Other info: Flexible working environment with opportunities for personal growth and development.
- Why this job: Empower individuals to overcome housing insecurity and improve their financial wellbeing.
- Qualifications: Experience in advice work or a passion for helping others is essential.
The predicted salary is between 31824 - 38896 £ per year.
Interviews will take place on 27 August 2026.
About the role
Citizens Advice Sandwell & Walsall are looking for a Housing Debt Adviser to join our team.
This is a rewarding opportunity to provide specialist advice and casework to people experiencing housing insecurity, homelessness and financial hardship, helping them understand their rights and achieve positive, sustainable outcomes.
Working across Sandwell and Walsall, you’ll support clients facing issues such as rent and mortgage arrears, possession proceedings, Section 21 notices, homelessness and debt.
You’ll work closely with local authorities, housing providers and partner organisations to prevent homelessness, resolve housing issues and improve clients’ financial wellbeing through tailored, person-centred support.
Applicants must have the right to work in the UK. Proof of eligibility will be required before employment begins.
If you need any adjustments or assistance with the application process we are happy to help. Just email us at staffrecruitment@citizensadvicesandwell-walsall. org.
We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you are interested in the role.
We appreciate your interest in this opportunity and wish you all the best with your application!
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Housing Debt Adviser in Walsall employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer, dedicated to making a meaningful impact in the Aldershot community through its focus on energy access and debt solutions. With a supportive work culture that prioritises employee growth and development, staff members are encouraged to enhance their skills while working collaboratively to address complex energy issues. The unique opportunity to supervise outreach initiatives allows for direct engagement with the community, making this role not only rewarding but also vital in fostering positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Debt Adviser in Walsall
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Citizens Advice BANES.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Citizens Advice BANES!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Citizens Advice BANES, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Citizens Advice BANES or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing Debt Adviser in Walsall
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Citizens Advice BANES:Before hitting send, make sure to tailor your application specifically to Citizens Advice BANES! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Citizens Advice BANES
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
