Job summary
Location Sandwell and Walsall
Workplace Office based
Contract Fixed term contract, until 31 August 2028
Interviews will take place on 7 October 2026.
About the role
Citizens Advice Sandwell & Walsall are looking for an enthusiastic and committed Energy Debt Adviser to join our team and make a real difference to people experiencing energy debt and financial hardship. You will provide high-quality, personalised debt and energy advice, helping clients understand their options, maximise their income and find sustainable solutions to their financial difficulties.
You will manage your own caseload, providing accurate and impartial advice while supporting clients with issues such as energy arrears, debt, budgeting, benefits, grants and financial assistance. You will also work closely with colleagues and external organisations to ensure clients receive the right support. This is a rewarding role for someone who is passionate about helping people, can communicate confidently and empathetically, and wants to develop their knowledge and skills within the debt and energy advice sector.
You will be supported to complete the relevant debt accreditation and will be expected to work towards Level 3 Energy Awareness. In return, you will have the opportunity to develop your professional skills while making a positive difference to individuals and communities across Sandwell and Walsall.
If you are motivated, organised and committed to providing excellent client-focused advice, we would love to hear from you.
Applicants must have the right to work in the UK. Proof of eligibility will be required before employment begins.
We appreciate your interest in this opportunity and wish you all the best with your application!
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Energy Debt Adviser in Walsall employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer that prioritises the well-being of its staff and volunteers, fostering a collaborative and inclusive work culture. With a strong focus on employee growth and development, we offer meaningful opportunities to make a real impact in the community while navigating exciting transformations. Join us in a role where your leadership will be valued, and your contributions will help shape the future of our services.
