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- Tasks: Assist people in claiming Universal Credit via phone and webchat.
- Company: Dynamic organisation dedicated to supporting individuals with benefits.
- Benefits: Hybrid working model, competitive pay, and a supportive team environment.
- Other info: Fixed-term contract until March 2027 with opportunities for growth.
- Why this job: Make a real difference by helping others navigate their financial support.
- Qualifications: Recent experience in advising on Universal Credit is essential.
The predicted salary is between 36000 - 60000 £ per year.
Contract Fixed term contract, until 31 March 2027. Our Help to Claim service assists people with claiming Universal Credit (UC), from advising if UC is the right benefit for them up to ensuring they receive their first correct payment.
Help to Claim is delivered by telephone and webchat as part of the national service. The service is available Monday to Friday 8am to 6pm. As a Help to Claim Adviser, you will contribute towards delivery of this service across both channels on a rota basis. We are based in central London and our Help to Claim team will be working a hybrid office-based/remote model.
The role is open to qualified advisers who have recent experience in delivering advice on Universal Credit. Whilst we are keen to provide paid to train opportunities where we can, this role is not suitable for a trainee and such applications cannot be considered. Please check the person specification below to ensure you meet the requirements for the role before applying.
Universal Credit Help to Claim Adviser employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Universal Credit Help to Claim Adviser
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the lookout for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. This will help you get comfortable talking about your experience with Universal Credit and how you can contribute to the Help to Claim service.
✨Tip Number 3
Be ready to showcase your skills! Prepare examples of how you've successfully helped clients with Universal Credit in the past. Highlight your problem-solving abilities and how you can make a difference in this role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining our team and helps us keep track of all applicants easily.
We think you need these skills to ace Universal Credit Help to Claim Adviser
Some tips for your application 🫡
Know Your Stuff: Make sure you’re familiar with Universal Credit and the Help to Claim service. We want to see that you understand the ins and outs of the role, so brush up on your knowledge before you start writing.
Tailor Your Application: Don’t just send a generic application! We love it when candidates personalise their applications to show how their experience aligns with what we’re looking for. Highlight your relevant skills and experiences that make you a great fit for the Help to Claim Adviser role.
Be Clear and Concise: When you’re writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make sure your passion for helping others shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Universal Credit Stuff
Make sure you brush up on your knowledge of Universal Credit before the interview. Familiarise yourself with the latest updates, eligibility criteria, and common issues claimants face. This will show that you're not just qualified but genuinely interested in helping people navigate the system.
✨Practice Your Communication Skills
Since the role involves advising via telephone and webchat, practice clear and concise communication. You might want to do mock interviews or role-plays with a friend to get comfortable explaining complex information simply and effectively.
✨Show Your Empathy
As a Help to Claim Adviser, you'll be dealing with people who may be in difficult situations. Be prepared to demonstrate your empathy and understanding during the interview. Share examples from your past experiences where you've successfully supported clients through challenging times.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You could ask about the team dynamics, training opportunities, or how success is measured in the Help to Claim service. It’s a great way to engage and leave a lasting impression.