Contract Fixed term contract, until 31 October 2027
Wealden Citizens Advice is looking to recruit a dedicated and enthusiastic individual to provide advice and support to clients of Uckfield Foodbank within the Foodbank premises. You will be required to work at the Uckfield Foodbank for 2 hours on Tuesday & Friday as well as our Uckfield office. This post is advertised as in-person however hybrid or remote working will be considered in addition to the in-person hours at the Uckfield Foodbank. We are looking for an experienced Generalist Adviser who can provide full advice to Uckfield foodbank clients.
Role Description
Ability to interview clients using sensitive listening and questioning skills to identify the root causes of issues and empower clients, whilst maintaining structure and control of meetings.
Use the Citizens Advice AdviserNet website to find, interpret and communicate the relevant information.
Ability to manage clients independently with remote support form supervisor when needed.
Be competent in the use of Turn2Us to calculate benefit entitlement for the client.
Research and explore options and implications so that clients can make informed decisions.
Act on behalf of the client where appropriate, for example by negotiating, drafting correspondence, or making telephone calls.
Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
Refer internally or to other specialist agencies as appropriate.
Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
Conduct any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service within Uckfield Foodbank.
Ensure that all work conforms to Citizens Advice Quality Standards and other funding requirements as appropriate.
Ensure that work reflects and supports the Citizens Advice service's equality and diversity policy.
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Foodbank Generalist Adviser in Uckfield employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer that prioritises the well-being of its staff and volunteers, fostering a collaborative and inclusive work culture. With a strong focus on employee growth and development, we offer meaningful opportunities to make a real impact in the community while navigating exciting transformations. Join us in a role where your leadership will be valued, and your contributions will help shape the future of our services.
