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- Tasks: Support volunteer development and deliver training for advisers while ensuring high-quality advice delivery.
- Company: Join a dedicated team at Citizens Advice, committed to making a positive impact in the community.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Why this job: Make a real difference by empowering others and fostering a culture of learning and support.
- Qualifications: Experience in advice work and mentoring is essential; passion for learning is a must.
- Other info: Interviews will be held on 23 June 2025; flexibility to work from various locations in Sefton.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a confident and motivated individual to join our team as a Training and Support Officer. This rewarding role offers the chance to make a real impact by supporting volunteer development and helping to maintain high-quality advice delivery across our service. It’s well suited to someone with a solid background in advice work and proven experience in mentoring or training others, who is passionate about learning and committed to fostering growth within a supportive, client-focused environment.
The purpose of the job is to develop, deliver, and coordinate training and mentoring for advisers and volunteers, while supporting the day-to-day running of advice sessions. You will ensure all team members are confident, capable, and meet Citizens Advice standards, while also stepping into advice roles when needed.
The post holder may be required to work from other office locations in Sefton.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Training and Support Officer employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training and Support Officer
✨Tip Number 1
Familiarise yourself with the Citizens Advice service and its standards. Understanding their approach to advice delivery will help you demonstrate your alignment with their values during the interview.
✨Tip Number 2
Prepare examples of your mentoring or training experiences. Be ready to discuss specific situations where you've successfully supported others in their development, as this is crucial for the role.
✨Tip Number 3
Showcase your passion for learning and development. Think about how you can convey your commitment to fostering growth in a supportive environment, which is key for a Training and Support Officer.
✨Tip Number 4
Be prepared to discuss your adaptability. Since the role may require working from different office locations, highlighting your flexibility and willingness to step into various roles will be beneficial.
We think you need these skills to ace Training and Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in advice work, mentoring, and training. Use specific examples that demonstrate your ability to support volunteer development and maintain high-quality service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for learning and commitment to fostering growth. Mention how your background aligns with the role of Training and Support Officer and how you can contribute to the team.
Highlight Relevant Skills: In your application, emphasise skills such as communication, leadership, and problem-solving. These are crucial for ensuring team members meet Citizens Advice standards and for stepping into advice roles when necessary.
Prepare for the Interview: Since interviews will take place on 23 June 2025, prepare by researching common interview questions for training and support roles. Be ready to discuss your mentoring experiences and how you would handle various scenarios in the role.
How to prepare for a job interview at Citizens Advice BANES
✨Show Your Passion for Training
Make sure to express your enthusiasm for mentoring and training others. Share specific examples from your past experiences where you successfully supported someone's development, as this will demonstrate your commitment to fostering growth.
✨Understand the Role of Citizens Advice
Familiarise yourself with the mission and values of Citizens Advice. Be prepared to discuss how your background in advice work aligns with their standards and how you can contribute to maintaining high-quality advice delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you had to step into an advice role or manage a challenging training session, and be ready to explain your approach.
✨Highlight Your Flexibility
Since the role may require working from different office locations, emphasise your adaptability and willingness to travel. Share any previous experiences where you successfully adjusted to new environments or teams.
