Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our debt team as a Trainee Debt Caseworker, helping clients with empathy and support.
- Company: Be part of Citizens Advice, a trusted service dedicated to helping those in need.
- Benefits: Enjoy a competitive salary, generous holiday, and perks like free parking and discounts.
- Why this job: Make a real difference while developing your skills in a supportive, collaborative environment.
- Qualifications: Good English and Maths qualifications are essential; training is provided for newcomers.
- Other info: Interviews on 19 August; apply by sending your CV and cover email by 12 August.
The predicted salary is between 20700 - 25000 £ per year.
Interviews will take place on 15 September 2025.
About the role
We are growing our debt team of 30 staff to 46, so this is a great opportunity to join us as a Trainee Debt Caseworker. Both trained advisers and new comers to the debt service are welcome to apply. Full training can be provided.
You will:
- Have the ability to commit to and work within the aims, principles and policies of the Citizens Advice service.
- Be able to work with clients, who may be stressed or vulnerable, with empathy and patience, displaying excellent communication and interpersonal skills.
- You should be able to work confidently and independently.
- Be willing to work using various platforms which could include phone, webchat, video call.
- Excellent PC literacy skills will enable you to work with a variety of computer applications/systems. You should be able to work on your own initiative and be willing to commit to continuous development and an extensive training programme. Good English and Maths qualifications are a prerequisite in applying for this post.
- You should be able to demonstrate how you manage your own wellbeing/resilience at an interview.
- Be happy to work alongside other colleagues in a collaborative way within a call centre environment.
Benefits
- Salary £25,738.00 rising to £28,560.00
- 21 days holiday plus 8 bank holidays (plus jubilee day this year)
- Paid Christmas close down in addition to standard holidays (3-4 days extra)
- 1 week’s additional leave, gained by annual increment (a day a year) after 4 years’ service
- Employee assistance programme
- 8% non-contributory pension
- Salary sacrifice for pension (optional)
- Free parking
- EAP scheme
- Blue Lights Reward discount card
For further details please request a copy of the Job Role by emailing esylvester@calw.org.uk. To apply you should send a CV and covering email explaining how you meet the skills required for the job specification.
Closing date for applications 12 September.
Interviews 15 September 2025 at the Civic Centre, Leyland.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
#J-18808-Ljbffr
Trainee Debt Caseworker employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Debt Caseworker
✨Tip Number 1
Familiarise yourself with the aims and principles of the Citizens Advice service. Understanding their mission will help you align your responses during the interview, showcasing your commitment to their values.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle difficult conversations. This will prepare you for working with clients who may be stressed or vulnerable, demonstrating your empathy and patience.
✨Tip Number 3
Brush up on your PC literacy skills by familiarising yourself with various applications and systems commonly used in call centres. Being confident in using technology will give you an edge during the interview.
✨Tip Number 4
Reflect on your own wellbeing and resilience strategies. Be ready to discuss how you manage stress and maintain a positive mindset, as this is crucial for the role and will show your self-awareness to the interviewers.
We think you need these skills to ace Trainee Debt Caseworker
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Trainee Debt Caseworker position. This will help you tailor your application to highlight relevant experiences.
Craft a Tailored CV: Ensure your CV reflects the skills mentioned in the job description, such as communication, empathy, and PC literacy. Use specific examples from your past experiences that demonstrate these abilities.
Write a Compelling Covering Email: In your covering email, clearly explain how your skills and experiences align with the requirements of the role. Be concise but persuasive, and make sure to express your enthusiasm for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and covering email for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Citizens Advice BANES
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Trainee Debt Caseworker. Be prepared to discuss how your skills and experiences align with the role, especially in terms of empathy and communication.
✨Showcase Your Communication Skills
Since you'll be working with clients who may be stressed or vulnerable, it's crucial to demonstrate your excellent communication and interpersonal skills during the interview. Practice active listening and think of examples where you've successfully communicated in challenging situations.
✨Demonstrate Resilience
Be ready to discuss how you manage your own wellbeing and resilience. Think of specific strategies you use to cope with stress and maintain a positive attitude, as this is an important aspect of the role.
✨Familiarise Yourself with Technology
As the role involves using various platforms like phone, webchat, and video calls, ensure you're comfortable with technology. Mention any relevant experience you have with these tools and express your willingness to learn new systems if needed.