Trainee Adviser

Job summary

Location Totton with some travel across the New Forest area

ARE YOU LOOKING TO MAKE A MEANINGFUL DIFFERENCE IN YOUR COMMUNITY?

Citizens Advice New Forest (CANF) are seeking a dedicated Trainee Adviser to join our team.

As a Trainee Adviser, you will receive comprehensive training to become a client adviser, gaining hands-on experience in all aspects of our service. You will develop the skills needed to provide high-quality advice on a range of issues, including financial hardship, welfare rights, employment, housing and family matters.

Trainees usually become proficient in their roles within 12-18 months.

We are looking for candidates who have:

• Good communication skills, with the ability to listen carefully, ask questions, and support clients in a respectful and empathetic way
• Willingness to learn and research information, with the ability to explain advice clearly both verbally and in writing
• Basic IT skills, including the ability to use databases, online resources, email, and Microsoft Office applications
• Good organisational skills, with the ability to manage tasks, keep accurate records, and work towards agreed targets
• Understanding of confidentiality and professionalism, including handling sensitive information appropriately
• Commitment to the values of Citizens Advice, including equality, diversity, inclusion, and providing a high-quality service to all clients

Applicants will be considered on a rolling basis.