At a Glance
- Tasks: Supervise and support advisers providing vital advice to clients in various areas.
- Company: Join the Citizens Advice Service, a community-focused organisation in Three Rivers.
- Benefits: Gain valuable experience, work in a friendly environment, and make a real difference.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a team that empowers the community and enhances lives.
- Qualifications: No prior experience required; passion for helping others is key.
The predicted salary is between 30000 - 40000 £ per year.
Interviews will take place on 25 June 2026.
About the role
We are pleased to offer an exciting opportunity to join our team at Citizens Advice Service in Three Rivers as an Advice Session Supervisor. In this role you will work alongside paid and volunteer advisers and support them as they provide advice to clients, including advice about welfare benefits, debt, housing, employment, immigration, discrimination and other enquiry areas.
You will manage and supervise advice sessions, to include face to face drop in and appointment services, and supervise advice given by email, web chat and telephone. You will ensure quality standards are maintained and enhanced.
Our ideal candidate will share our goal of ensuring our services are client focused and effective and will also have the experience and the ability to provide strong support and supervision to our advisers.
Although experience of working and supervising in an advice setting is desirable, we will consider a trainee role for the right candidate. If you enjoy working in a dynamic, busy and friendly environment and share our passion for supporting our local community, then we would love to hear from you.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
(Trainee) Advice Session Supervisor in Three Rivers employer: Citizens Advice BANES
At Citizens Advice Service in Three Rivers, we pride ourselves on being an excellent employer that values community engagement and employee development. Our supportive work culture fosters collaboration among paid staff and volunteers, providing ample opportunities for growth and training in a dynamic environment. With a commitment to inclusivity and a focus on client-centred services, we offer a rewarding experience for those passionate about making a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land (Trainee) Advice Session Supervisor in Three Rivers
✨Tip Number 1
Network like a pro! Reach out to people in the Citizens Advice Service or similar organisations. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for your interview by practising common questions related to advice supervision. Think about scenarios where you've supported others, as this will show your potential to excel in the role.
✨Tip Number 3
Show your passion for community support! During interviews, share personal stories or experiences that highlight your commitment to helping others. It’s all about connecting with the mission of the organisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team at Citizens Advice Service.
We think you need these skills to ace (Trainee) Advice Session Supervisor in Three Rivers
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Advice Session Supervisor. We want to see how you can contribute to our team and support our advisers!
Show Your Passion:Let us know why you're excited about this role and working with the Citizens Advice Service. Share any relevant experiences that demonstrate your commitment to helping the community and supporting clients.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice BANES
✨Know the Role Inside Out
Before the interview, make sure you thoroughly understand the role of an Advice Session Supervisor. Familiarise yourself with the key responsibilities, such as managing advice sessions and supporting advisers. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your People Skills
As this role involves working closely with both paid and volunteer advisers, it's crucial to highlight your interpersonal skills. Prepare examples of how you've successfully supported or supervised others in the past, even if it’s from a different context. This will show that you can foster a positive environment.
✨Emphasise Client Focus
Citizens Advice Service values client-focused services, so be ready to discuss how you would ensure quality standards are maintained. Think about specific strategies you could implement to enhance the client experience and be prepared to share your ideas during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, training opportunities, and the challenges faced by advisers. This not only shows your interest in the role but also helps you assess if the organisation is the right fit for you.
