At a Glance
- Tasks: Help local residents improve financial resilience and manage household budgets.
- Company: Citizens Advice Telford and The Wrekin, focused on community support.
- Benefits: Competitive salary, hybrid working, and comprehensive training provided.
- Other info: Opportunity for career growth with potential for long-term contract.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a positive, non-judgemental approach.
The predicted salary is between 27435 - 29559 £ per year.
Location: Telford & the Wrekin
Workplace: Hybrid working
Contract: Fixed term contract, until 31 October 2027
Interviews will take place on 7 October 2026.
About the role:
Generalist Adviser (Financial Resilience) 3 Posts (Trainee or Experienced)
Salary: £27,435 – £29,559 depending on experience and whether appointed as trainee or qualified adviser
Hours: 37 hours per week (some evenings and weekends required)
Citizens Advice Telford and The Wrekin is looking for 3 Generalist Adviser (Financial Resilience) posts to help local residents improve their financial resilience, maximise income, manage household budgets and access the right advice at the right time. This is a practical, community-focused role supporting people across Telford and The Wrekin who may be affected by cost-of-living pressures, insecure income, debt worries or difficulty managing household budgets. You’ll provide high-quality advice and support, including benefits checks, income maximisation, budgeting support, expenditure reduction and access to local schemes or other practical help.
This opportunity is funded by Telford and Wrekin Council and supports our priority to take advice further into local communities. You will meet clients in a range of settings, work with colleagues and community partners, and help ensure residents can access timely support before problems escalate.
About you:
We’re looking for someone with strong communication and IT skills, sensitive listening and questioning skills, and a positive, non-judgemental approach. You will be able to explain information clearly, support clients to understand their options, keep accurate case records and work effectively as part of a team.
The role may suit an experienced adviser or the right trainee candidate who is committed to completing the required Citizens Advice training and developing their advice skills. Experience of benefits checks, income maximisation, budgeting support, financial capability work or debt advice would be helpful, but full training and support will be provided where appropriate.
The successful candidate may be required to complete a DBS check in line with Citizens Advice policy. A criminal record will not necessarily prevent appointment.
Generalist Advise (Financial Resilience) x3 in Telford employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer that prioritises the well-being of its staff and volunteers, fostering a collaborative and inclusive work culture. With a strong focus on employee growth and development, we offer meaningful opportunities to make a real impact in the community while navigating exciting transformations. Join us in a role where your leadership will be valued, and your contributions will help shape the future of our services.
StudySmarter Expert Advice🤫
We think this is how you could land Generalist Advise (Financial Resilience) x3 in Telford
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Citizens Advice BANES.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Citizens Advice BANES.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Citizens Advice BANES.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Citizens Advice BANES. Apply directly through us to stand out!
We think you need these skills to ace Generalist Advise (Financial Resilience) x3 in Telford
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Citizens Advice BANES. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Generalist Advise (Financial Resilience) x3, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Citizens Advice BANES
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Citizens Advice BANES. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
