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- Tasks: Help clients tackle their debt and energy issues through tailored telephone advice.
- Company: Join Citizens Advice Plymouth, a supportive team dedicated to helping people across the UK.
- Benefits: Enjoy a hybrid work model, flexible hours, and comprehensive training.
- Why this job: Make a real difference in people's lives while developing valuable skills in a rewarding environment.
- Qualifications: No specific qualifications required; just a passion for helping others and good communication skills.
- Other info: Initial training lasts 12-16 weeks, with a start date of 15th July 2025.
The predicted salary is between 25493 - 26240 £ per year.
Reporting to: Managers – Utilities
Starting salary: £25,493.00 per annum
Salary scale: £25,493.00-£26,240.00-£28,181.98 per annum
Hours: 9am to 5pm Monday to Thursday and 9am to 4:30pm on Fridays
Contract: Permanent
Work base: Hybrid work pattern with a mixture of office (Cobourg House, Plymouth), once you have achieved initial training (this usually takes approximately 12-16 weeks).
The Role
We support a wide range of people to find a solution for their debt circumstances. Would you like to help people with debt, energy, and money worries? Why not consider joining our friendly advice team in a fast-paced target-driven environment, which provides debt advice service to clients? We are seeking to recruit additional telephone advisers to join our growing team.
This role is fully telephone based, with a mix of office and remote working. You will be advising clients with their debt & energy issues through a minimum of 9 advice appointments per week over the phone, helping them find solutions to their issues. There’s no ‘average’ call – advice is tailored, and each client is treated equally. It can sometimes be a challenging role, but you will be fully trained and supported, working as a part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across England, Wales, and Scotland.
The employer for this post is Citizens Advice Plymouth. The role is 37 hours a week (9-5 Monday-Thursday and 9-4:30 on Fridays) on a permanent basis. We are happy to discuss part-time and flexible working arrangements with prospective applicants.
The start date for this role will be Tuesday 15th July 2025.
Training: Full training will be provided. During your initial classroom training and on-the-job learning, you will be working at our city centre office at Cobourg House. When you have been signed off to provide independent advice (this usually takes 12-16 weeks), this role will have a hybrid work pattern, with a minimum of 8 days a month in the office at Cobourg House, 32 Mayflower Street, Plymouth. You will be expected to be able to attend the office as requested and at short notice if required. There will be no annual leave agreed during the first 6 weeks of training.
Want to chat about this role? If you want to chat about the role further, you can contact Damen McGregor by emailing damen.mcgregor@citizensadviceplymouth.org.uk
To apply: Please complete the application form in full and return to by 9am on Friday 4th July 2025. Please note we do not accept CVs. Please note this vacancy may close early if a high number of applications is received. We reserve the right to withdraw a vacancy at any time.
Telephone Debt & Energy Adviser employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
damen.mcgregor@citizensadviceplymouth.org.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Debt & Energy Adviser
✨Tip Number 1
Familiarise yourself with the common debt and energy issues that clients face. Understanding these challenges will help you engage more effectively during the interview process, showcasing your ability to empathise and provide tailored advice.
✨Tip Number 2
Practice your telephone communication skills. Since the role is fully telephone-based, being able to convey information clearly and compassionately over the phone is crucial. Consider role-playing with a friend or family member to refine your approach.
✨Tip Number 3
Research Citizens Advice Plymouth and their mission. Being knowledgeable about the organisation's values and services will demonstrate your genuine interest in the role and help you align your answers with their goals during the interview.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your enthusiasm for the position and helps you assess if the role is the right fit for you. Consider asking about the training process or how success is measured in the team.
We think you need these skills to ace Telephone Debt & Energy Adviser
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Telephone Debt & Energy Adviser position. Tailor your application to highlight relevant skills and experiences that align with the role.
Complete the Application Form: Since CVs are not accepted, ensure you fill out the application form in full. Pay attention to detail and provide clear, concise answers that demonstrate your suitability for the role.
Showcase Relevant Experience: In your application, emphasise any previous experience in customer service, debt advice, or energy-related roles. Use specific examples to illustrate how you've helped clients in similar situations.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A well-presented application reflects your professionalism and attention to detail.
How to prepare for a job interview at Citizens Advice BANES
✨Understand the Role
Make sure you have a clear understanding of what a Telephone Debt & Energy Adviser does. Familiarise yourself with the types of issues clients face and think about how you can provide tailored advice. This will show your genuine interest in the role.
✨Prepare for Common Questions
Anticipate questions related to handling difficult conversations, managing stress, and providing empathetic support. Prepare examples from your past experiences that demonstrate your skills in these areas, as they are crucial for this position.
✨Showcase Your Communication Skills
Since the role is telephone-based, effective communication is key. Practice speaking clearly and confidently. You might even want to do a mock interview with a friend to refine your delivery and ensure you come across as approachable and professional.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the team dynamics, training processes, or the challenges faced by advisers. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
