Citizens Advice is seeking a Telephone Assessor to evaluate clients’ advice needs by listening carefully and asking precise questions. You will determine the appropriate level of service and record outcomes in our Casebook system.
Role focuses on delivering quality, supportive information and signposting, with training and supervision as part of the process. 35 hours per week, fixed-term contract with potential extension.
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Telephone Advice Assessor: Client Issue Navigator employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer that prioritises the well-being of its staff and volunteers, fostering a collaborative and inclusive work culture. With a strong focus on employee growth and development, we offer meaningful opportunities to make a real impact in the community while navigating exciting transformations. Join us in a role where your leadership will be valued, and your contributions will help shape the future of our services.
