At a Glance
- Tasks: Lead a passionate team to deliver impactful community advice services.
- Company: A dedicated charity focused on making a real difference in people's lives.
- Benefits: Flexible working hours, supportive environment, and opportunities for personal growth.
- Other info: Join us in creating a positive team culture and making a meaningful impact.
- Why this job: Shape a service that changes lives while developing your leadership skills.
- Qualifications: Experience in managing teams and strong coaching abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Help shape a service that changes lives every day. We’re looking for an inspiring, people-focused Team Leader to join our Team and help shape a service that delivers real impact. If you’re passionate about leading people, improving services, and making a meaningful difference in your community, this is an exciting opportunity to take the next step in your career.
About the Role
As Team Leader, you’ll play a key role in ensuring our advice services are responsive, effective, and delivered to the highest standards. You’ll lead and support a dedicated team, helping them succeed while ensuring excellent outcomes for clients. This is a varied and rewarding role, combining leadership, coaching, performance management, compliance, and service improvement, all within a flexible and accessible seven‑day service.
What you’ll be doing
- You’ll build a positive team culture where people can develop and grow.
- You’ll build a strong and supportive working environment, driving performance and building collaborative working practices across the wider services within the charity while delivering services across seven days, including late opening hours.
What We’re Looking For
- Experience managing staff and/or volunteers
- Strong coaching and performance management skills
- Ability to give constructive feedback with confidence and empathy
- Experience analysing data and producing reports
- Ability to work effectively within hybrid teams
What you need to know
Full time hours. If you’re ready to lead with purpose and help shape high-quality community advice services, we’d love to hear from you. Apply today and help us make a difference where it matters most.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Team Leader employer: Citizens Advice BANES
Join a dynamic and supportive team as a Team Leader, where your leadership will directly contribute to transforming lives in the community. Our organisation fosters a positive work culture that prioritises employee growth, offering flexible working hours and opportunities for professional development. With a commitment to inclusivity and excellence, we empower our staff to make a meaningful impact while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on an opportunity that’s perfect for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and team management. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for community impact during interviews. Share specific examples of how you've led teams to achieve meaningful outcomes, as this will resonate with employers looking for someone who can inspire and drive change.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our mission to make a difference.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for leading people and making a difference shine through. We want to see how your values align with our mission to deliver impactful services.
Highlight Relevant Experience:Make sure to showcase your experience managing staff or volunteers. We’re looking for someone who can lead a team effectively, so share specific examples of your coaching and performance management skills.
Be Data Savvy:Since analysing data and producing reports is part of the role, don’t forget to mention any relevant experience you have in this area. We love seeing how you’ve used data to drive improvements in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Citizens Advice BANES
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Team Leader role and its responsibilities. Familiarise yourself with the key aspects of leading a team, coaching, and performance management. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your People Skills
As a Team Leader, your ability to inspire and support your team is crucial. Prepare examples of how you've successfully managed staff or volunteers in the past. Highlight your coaching techniques and how you’ve fostered a positive team culture, as this will resonate well with the interviewers.
✨Be Data Savvy
Since the role involves analysing data and producing reports, be ready to discuss your experience with data analysis. Bring examples of how you've used data to drive performance improvements or service enhancements. This shows that you can make informed decisions based on evidence.
✨Emphasise Flexibility and Collaboration
The job requires working within hybrid teams and delivering services across various hours. Share your experiences of working in flexible environments and how you’ve collaborated with different teams. This will demonstrate your adaptability and commitment to providing excellent service.
