At a Glance
- Tasks: Provide essential advice on benefits, debt, housing, and more while supervising a friendly team.
- Company: Join Citizens Advice Tandridge District, a supportive and community-focused organisation.
- Benefits: Gain valuable experience, develop your skills, and make a real difference in people's lives.
- Other info: Flexible working hours and opportunities for personal growth in a rewarding role.
- Why this job: Empower others while enhancing your problem-solving and leadership skills in a dynamic environment.
- Qualifications: Must be willing to train as a Generalist Adviser; great people skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Citizens Advice Tandridge District have an exciting opportunity to join our small friendly advice team as a Generalist Adviser / Advice Session Supervisor, working in our Caterham and Oxted offices.
Responsibilities
- Deliver advice and casework in the core service and supporting projects on a wide range of issues such as benefits, debt, housing, employment, family and immigration.
- Interview and assist clients with in-depth benefits checks, applications and form completion, budgeting advice and money management; and negotiate with third parties.
- Supervise the advice team as they provide advice and information face to face, via email and on the telephone.
- Manage the practicalities of the advice session, ensuring adequate staffing and resources by maintaining the staff rota and client appointment system.
- Support the training and development of newly appointed advice volunteers.
- Ensure that we continue to provide a high-quality advice service that meets quality standards, including case checking.
Qualifications
- Be a trained Generalist Adviser / Advice Session Supervisor and/or willing to complete the appropriate training.
- Have excellent people skills, a flexible approach, an interest in problem solving and the ability to work both independently and as part of a team to manage a busy workload.
- Experience of working in the advice sector and of managing volunteers.
Were Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Generalist Adviser/Advice Session Supervisor in Surrey employer: Citizens Advice BANES
Citizens Advice Tandridge District is an exceptional employer, offering a supportive and inclusive work environment in the heart of Caterham and Oxted. With a strong focus on employee development and a commitment to high-quality service delivery, staff have the opportunity to grow their skills while making a meaningful impact in the community. Our friendly team culture, combined with flexible working arrangements and a dedication to diversity, makes this an ideal place for those passionate about helping others.
