At a Glance
- Tasks: Lead a team to provide top-notch advice in welfare benefits services.
- Company: Join Citizens Advice Salford, a diverse and inclusive organisation.
- Benefits: Enjoy 28 days holiday, a generous pension, and discounts at high street brands.
- Other info: Flexible working options available, with opportunities for personal growth.
- Why this job: Make a real difference while developing your leadership skills in a supportive environment.
- Qualifications: Experience in supervising teams and knowledge of welfare benefits is a plus.
The predicted salary is between 30000 - 40000 € per year.
Contract Fixed term contract, until 31 March 2027
Responsibilities:
- Supervise a team of advisers in a Help to Claim or similar welfare benefits service, ensuring the delivery of good quality advice.
- Work alongside another supervisor to provide support and supervision, maintaining compliance with QAA standards and volume KPI’s.
- Keep up to date with legislative changes and service requirements, and ensure the team is well trained and compliant with all requirements.
- Work from home or, if preferred, based locally in the office.
What we give our staff:
- Employer pension 6%
- Employer Assistance Programme
- Holidays 28 days per year rising to 30 days (pro rata)
- Family Friendly Policy – generous paid carers, maternity, paternity and adoption leave after 1 year of service
- Generous annual leave entitlement
- Perks package offering discounts at high street brands through BHSF
- NEST pension scheme
- Learning and development opportunities
- Employee assistance programme – free medical advice, counselling and legal advice from Irwin Mitchell solicitors
Equal Opportunities: Citizens Advice Salford recognises the positive value of diversity, promotes equality and challenges discrimination. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian or Minority Ethnic people, as they are currently under represented in our workforce.
We’re Disability Confident: Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Supervisor - Help to Claim Service employer: Citizens Advice BANES
Citizens Advice Salford is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With generous annual leave, a robust pension scheme, and a commitment to diversity and inclusion, staff can thrive in a fulfilling environment while making a meaningful impact in the community. The flexibility of working from home or locally enhances work-life balance, making it an attractive opportunity for those seeking rewarding employment in the welfare benefits sector.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Help to Claim Service
✨Tip Number 1
Network like a pro! Reach out to your connections in the welfare benefits sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of current legislation and service requirements. Being well-informed will not only impress your interviewers but also show that you're committed to delivering quality advice.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you articulate your experience and skills, especially in supervising teams and ensuring compliance with standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Supervisor - Help to Claim Service
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Supervisor role. Highlight your experience in supervising teams and delivering quality advice, as this is key for us at StudySmarter.
Showcase Relevant Experience:When detailing your past roles, focus on any experience you have with welfare benefits services or similar fields. We want to see how your background aligns with our mission to provide excellent support.
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and avoid jargon. Make it easy for us to see why you’re a great fit for the position without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you’re up to date with the latest welfare benefits legislation and service requirements. Brush up on any recent changes that could affect the Help to Claim service, as this will show your commitment and knowledge during the interview.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on how you ensured quality advice and compliance with standards.
✨Understand the Role
Familiarise yourself with the specific responsibilities of the Supervisor role. Think about how you can contribute to maintaining compliance with QAA standards and achieving volume KPIs, and be ready to discuss your strategies in the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could include inquiries about team dynamics, training opportunities, or how the organisation supports its staff in keeping up with legislative changes. It shows you're genuinely interested in the role and the company.
