Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise teams, provide training, and deliver advice to clients.
- Company: Join Citizens Advice Somerset, a supportive and impactful organisation.
- Benefits: Competitive salary, professional development, and a chance to make a difference.
- Why this job: Lead a passionate team and help empower your community.
- Qualifications: Qualified adviser with strong communication and organisational skills.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
The predicted salary is between 28754 - 30553 £ per year.
Salary £28,754 - £30,553 per annum (pro-rata for part-time personnel), depending on experience.
We have been awarded the Crisis & Resilience Fund for Somerset. This means we have some exciting new opportunities at Citizens Advice Somerset and are recruiting for advisers, caseworkers and supervisors to join various advice teams including the Adviceline Team and the Financial Resilience Team.
We have several opportunities for specialist supervisors who will support staff and volunteers working on one or more of our community and specialist programmes including Adviceline. The postholder will report to an Advice Service Manager and will provide supervision to dedicated teams (Adviceline, Community Advisers, Call backs etc) as well as helping with adviser training and ongoing development. The aim of this role is to ensure that every adviser delivers great advice, receives highly effective support and develops their knowledge, skills and confidence.
Alongside your supervisor role you will be expected to provide advice directly to clients and to oversee task lists and other client activities.
To be successful in this role you will be a qualified and experienced adviser, highly organised, with excellent communication and IT skills, a problem-solving attitude and the ability to work calmly and efficiently in a busy and fast-paced environment.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Supervisor employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the sector and let them know you're on the lookout for a supervisor role. Sometimes, it's all about who you know, and a friendly nudge can lead to some great opportunities.
✨Tip Number 2
Prepare for those interviews! Research common questions for supervisory roles and practice your answers. We want you to showcase your experience and skills confidently, so grab a friend for a mock interview session!
✨Tip Number 3
Don’t forget to highlight your problem-solving skills! In your conversations with potential employers, share specific examples of how you've tackled challenges in previous roles. This will show them you're the calm and efficient leader they need.
✨Tip Number 4
Apply through our website! We’ve got some exciting roles waiting for you at Citizens Advice Somerset. By applying directly, you’ll ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Supervisor role. We want to see how you can support our teams and contribute to delivering great advice!
Showcase Your Skills: Don’t forget to emphasise your communication and IT skills in your application. We’re looking for someone who can work efficiently in a busy environment, so let us know how you’ve done this in the past!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on your knowledge of the advice sector and the specific programmes at Citizens Advice Somerset. Familiarise yourself with the Adviceline and Financial Resilience Team's objectives, as well as any recent developments in the field. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your past experiences where you've successfully managed a team or mentored others. Highlight how you helped them develop their skills and confidence.
✨Communication is Key
Excellent communication skills are essential for this role. During the interview, practice clear and concise responses. Be ready to discuss how you would handle difficult conversations with clients or team members, showcasing your problem-solving attitude.
✨Stay Calm Under Pressure
The job can be fast-paced, so it's important to convey your ability to work calmly and efficiently. Think of scenarios where you've thrived in a busy environment and be prepared to share those stories. This will reassure the interviewers that you can handle the demands of the role.