At a Glance
- Tasks: Provide telephone debt advice and empower clients to improve their financial situation.
- Company: Join a respected charity making a real difference in local communities.
- Benefits: Enjoy hybrid working, generous leave, free parking, and learning opportunities.
- Other info: Dynamic, diverse environment with excellent career growth potential.
- Why this job: Make a positive impact on vulnerable clients while developing your skills.
- Qualifications: Strong interpersonal skills and a passion for helping those in need.
The predicted salary is between 31500 - 38500 £ per year.
Location: A mix of office and home-based working across the districts of Stafford Borough, Cannock Chase and South Staffordshire.
Workplace: Hybrid working
Contract: Fixed term contract, until 31 March 2028. This post is funded by the Department for Energy Security and Net Zero (DESNZ) for the profession of a service to clients in England & Wales experiencing Energy Debt.
The Consumer Energy Debt Advice (CEDA) service will be a remote debt advice service for clients who present with at least one form of energy debt. It is intended to reduce the impact of personal debt by providing debt solutions to clients.
We want people who are passionate about giving an effective service to those most in need. You will need to demonstrate that you can engage skilfully with clients who are vulnerable and distressed and have proven skills at working in a busy environment. You will be a highly motivated strong team player with excellent interpersonal and organisational skills.
You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements and calculate benefits; and, have effective oral and written communication skills for the purposes of negotiation and reporting.
You will be employed by Citizens Advice Staffordshire South West and work from our office bases. You will be giving telephone debt advice and taking on casework. You'll empower clients with advice and information to improve their financial situation, as well directly negotiating with creditors. You'll be passionate about putting our aims and principles into practice.
What's in it for you? Working for a well-respected charity that makes a real difference to people's lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people's lives is very rewarding. We truly value our colleagues - and we show that in what we offer. This includes hybrid working arrangements and generous leave entitlement including bank holidays, free parking at some offices and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.
What are we looking for? We want to work with people who are passionate about giving an effective service to those most in need. You will be a highly motivated strong team player with excellent interpersonal skills. People are our biggest asset, so we build our jobs around you.
To take up this post you must have the right to work in the UK. Please note that Citizens Advice Staffordshire South West does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system. In accordance with Citizens Advice national policy, we may require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.
We reserve the right to close this vacancy earlier than the advertised closing date should we receive a high volume of applications. We therefore encourage interested candidates to submit their application as soon as possible to avoid disappointment, as applications received after the vacancy has closed will not be considered.
If you like working in a dynamic, diverse and friendly environment to support the local community, we would love to hear from you.
Energy Debt Caseworker (Hybrid/Remote) for Vulnerable Clients in Stafford employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer, dedicated to making a meaningful impact in the Aldershot community through its focus on energy access and debt solutions. With a supportive work culture that prioritises employee growth and development, staff members are encouraged to enhance their skills while working collaboratively to address complex energy issues. The unique opportunity to supervise outreach initiatives allows for direct engagement with the community, making this role not only rewarding but also vital in fostering positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Energy Debt Caseworker (Hybrid/Remote) for Vulnerable Clients in Stafford
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Citizens Advice BANES.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Citizens Advice BANES!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Citizens Advice BANES, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Citizens Advice BANES or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Energy Debt Caseworker (Hybrid/Remote) for Vulnerable Clients in Stafford
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Citizens Advice BANES:Before hitting send, make sure to tailor your application specifically to Citizens Advice BANES! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Citizens Advice BANES
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
