At a Glance
- Tasks: Support the CASSW team by managing communications and data efficiently.
- Company: Join a respected charity making a real difference in local communities.
- Benefits: Enjoy hybrid working, generous leave, free parking, and learning opportunities.
- Other info: Dynamic, diverse environment with great career development potential.
- Why this job: Be part of a team that improves lives and supports those in need.
- Qualifications: Strong organisational skills and a passion for effective service.
The predicted salary is between 24000 - 28000 € per year.
Location: A mix of office and home based working across the districts of Stafford Borough, Cannock Chase and South Staffs.
You will be a highly motivated strong team player with excellent interpersonal and organisational skills. You will have the ability to understand written and oral information of some complexity; have good numeracy, effective oral and written communication skills.
As our Administrator, you’ll be the "go-to" person for the entire CASSW team—supporting everyone from senior management to our frontline caseworkers and volunteers to ensure our services run smoothly.
Responsibilities:- Administer incoming and outgoing post, email and voicemail, prioritising the workload.
- Update CRM systems to accurately input data, client information, scan and attach documents and add outcomes.
- Maintain task lists on CRM system, ensuring tasks are dealt with within a timely manner to meet quality requirements.
- Answer the telephone, deal with enquiries and refer appropriately.
- Support with preparation/ formatting and sending of Confirmation of Advice letters, charity applications, correspondence with creditors with supporting documentation, on behalf of clients as required.
- Prepare, send and respond to emails, letters, documents and reports, as required in line with CASSW procedures.
- Cover Reception when required.
What’s in it for you? Working for a well respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding. We truly value our colleagues - and we show that in what we offer. This includes hybrid working arrangements and generous leave entitlement including bank holidays, free parking at some offices and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.
What are we looking for? We want to work with people who are passionate about giving an effective service to those most in need.
How to apply: For further details, download a job pack and apply see our website. To take up this post you must have the right to work in the UK. Please note that Citizens Advice Staffordshire South West does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points‑based system. In accordance with Citizens Advice national policy, we may require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.
Closing date: 12 noon 3rd June 2026
Interviews will be held week commencing 8th June 2026
If you like working in a dynamic, diverse and friendly environment to support the local community, we would love to hear from you.
Administrator in Stafford employer: Citizens Advice BANES
Join a respected charity that truly values its employees and offers a rewarding opportunity to make a positive impact in the local community. With a flexible mix of office and home-based working, generous leave entitlements, and a commitment to professional development, you will thrive in a supportive and dynamic environment. Be part of a team that prioritises effective service delivery while enjoying the benefits of hybrid working arrangements and a workplace pension scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Stafford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Administrator role, and who knows? They might just have the inside scoop on opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the organisation and think about how your skills match their needs. Practise common interview questions and be ready to showcase your excellent interpersonal and organisational skills—these are key for the role!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got all the latest roles listed there, and it’s the best way to ensure your application gets seen. Plus, you’ll be part of a team that truly values making a difference in the community!
We think you need these skills to ace Administrator in Stafford
Some tips for your application 🫡
Show Your Organisational Skills:As an Administrator, you'll need to juggle multiple tasks. Make sure your application highlights your organisational skills—give examples of how you've managed workloads or prioritised tasks in the past.
Communicate Clearly:Effective communication is key! Use clear and concise language in your written application. This not only shows your writing skills but also reflects how you would communicate in the role.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We want to see how you fit into our team!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Administrator role and its responsibilities. Familiarise yourself with the tasks mentioned in the job description, like managing post and updating CRM systems. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Interpersonal Skills
As an Administrator, you'll be the 'go-to' person for the team, so it's crucial to highlight your interpersonal skills during the interview. Prepare examples of how you've effectively communicated with colleagues or clients in the past, and be ready to discuss how you handle enquiries and support others.
✨Demonstrate Organisational Prowess
The role requires excellent organisational skills, so come prepared to discuss how you manage your workload. You might want to share specific strategies you use to prioritise tasks, maintain task lists, and ensure timely completion of duties. This will show that you can keep everything running smoothly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your interest but also helps you gauge if the environment aligns with your values and work style.
