At a Glance
- Tasks: Assess applications for financial support and help residents facing hardship.
- Company: Join Citizens Advice 1066, a compassionate organisation making a real difference.
- Benefits: Enjoy 31 days annual leave, training opportunities, and a supportive work environment.
- Other info: Opportunity to grow in a meaningful role within a dynamic team.
- Why this job: Make a positive impact on local lives while developing your skills.
- Qualifications: Experience in assessment or customer support, with strong communication skills.
The predicted salary is between 26471 - 26471 £ per year.
Apply before 11.59pm on 16 October 2026.
- Job summary
- Salary £26,471 per annum, pro-rata if part-time
- Make a real difference to local people facing financial hardship
Citizens Advice 1066 is seeking a compassionate and motivated Assessment Officer to join our Crisis Payments Service.
This role is at the heart of delivering emergency financial support to residents experiencing hardship.
You'll assess applications, make evidence-based decisions, identify safeguarding concerns and help people access wider support that can improve their long-term financial resilience.
- What you'll be doing
- Assessing applications against eligibility criteria
- Identifying safeguarding concerns and escalating where required
- Maintaining accurate records and case information
- Signposting and referring clients to additional support services
- Working closely with local partners and stakeholders
We're looking for someone who
- Has experience in assessment, casework, customer support or interviewing
- Can make balanced and evidence-based decisions
- Has excellent communication and interpersonal skills
- Understands safeguarding and confidentiality
- Is organised and able to manage competing priorities
- Enjoys helping people through challenging situations
Knowledge of welfare benefits, debt, housing or financial inclusion is desirable but not essential.
What we offer
- 31 days annual leave including bank holidays (rising with service). Pro rata for part-time.
- Training and development opportunities
- #J-18808-Ljbffr
Assessment Officer in St Leonards employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer that prioritises the well-being of its staff and volunteers, fostering a collaborative and inclusive work culture. With a strong focus on employee growth and development, we offer meaningful opportunities to make a real impact in the community while navigating exciting transformations. Join us in a role where your leadership will be valued, and your contributions will help shape the future of our services.
StudySmarter Expert Advice🤫
We think this is how you could land Assessment Officer in St Leonards
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Citizens Advice BANES.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Citizens Advice BANES.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Citizens Advice BANES.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Citizens Advice BANES. Apply directly through us to stand out!
We think you need these skills to ace Assessment Officer in St Leonards
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Citizens Advice BANES. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Assessment Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Citizens Advice BANES
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Citizens Advice BANES. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
