Client Services and Referrals Administrator About the role
Help people take the first step towards the support they need.
Citizens Advice Shropshire is looking for a friendly, organised and customer-focused Client Services and Referrals Administrator to join our team in the Shrewsbury office.
This is a varied and rewarding role at the heart of our service. You will often be the first person a client speaks to, whether by telephone, email or face to face. Your ability to listen, communicate clearly and create a positive first impression will help clients feel welcomed and supported.
You will receive and process referrals, gather relevant information and help identify the most appropriate next step for each client. You will also manage shared calendars, arrange appointments and liaise with clients, advisers, project teams and partner organisations to keep referrals moving smoothly.
Interviews will take place on 7 October 2026.
Client Services and Referrals Administrator in Shrewsbury employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer that prioritises the well-being of its staff and volunteers, fostering a collaborative and inclusive work culture. With a strong focus on employee growth and development, we offer meaningful opportunities to make a real impact in the community while navigating exciting transformations. Join us in a role where your leadership will be valued, and your contributions will help shape the future of our services.
