Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and thrive in a target-driven environment.
- Company: Join a supportive company that values your growth and well-being.
- Benefits: Enjoy a competitive salary, flexible working, and a health plan.
- Why this job: Make a difference in customer experiences while developing your career.
- Qualifications: Strong communication skills and experience in customer service preferred.
- Other info: Great opportunities for personal development and hybrid working after probation.
The predicted salary is between 24493 - 24938 £ per year.
Salary £24,493 - £24,938 per annum for full time hours.
About the role: Sheffield, South Yorkshire. Position: Permanent, full and part time opportunities.
Responsibilities:
- Be experienced in delivering excellence in customer service, preferably in a call centre environment.
- Have excellent communication skills over the telephone.
- Be comfortable working in a target driven environment with good data entry and IT skills.
- Attend an uninterrupted 4 week period (Monday to Friday) to complete mandatory training and final assessment.
Benefits:
- 35 hour working week.
- 4% employer pension scheme.
- Health Plan with integrated employee assistance programme.
- Hybrid working after passing 6 month probation.
- Flexible working.
- Enhanced Maternity and Paternity policy.
- Cycle to work scheme.
- Opportunities for personal development and career progression within the organisation.
This role is subject to a basic DBS check.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Consumer Service Adviser in Sheffield employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Service Adviser in Sheffield
✨Tip Number 1
Make sure you research the company and its values before your interview. We want to see that you’re genuinely interested in being a Consumer Service Adviser with us, so knowing our mission and how we operate can really set you apart.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer service over the phone, we recommend doing mock calls with friends or family to get comfortable with handling different scenarios.
✨Tip Number 3
Be ready to showcase your data entry and IT skills during the interview. We might ask you to demonstrate how you handle information quickly and accurately, so brush up on those skills beforehand!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team.
We think you need these skills to ace Consumer Service Adviser in Sheffield
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service, especially if you've worked in a call centre before. We want to see how you’ve handled tough situations and kept customers happy!
Communicate Clearly: Since this role involves a lot of phone communication, it’s crucial to demonstrate your excellent communication skills in your application. Use clear and concise language to show us you can convey information effectively.
Be Target-Driven: Let us know about your experience working in target-driven environments. Share examples of how you’ve met or exceeded targets in the past, as this will show us you thrive under pressure!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills, especially if you've worked in a call centre before. Be ready to share specific examples of how you've handled difficult customers or resolved issues effectively.
✨Practice Your Communication Skills
Since this role requires excellent communication over the phone, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its values. Understanding their approach to customer service will help you align your answers with what they’re looking for, showing that you’re genuinely interested in the role.
✨Prepare for Target-Driven Questions
Since the job is in a target-driven environment, be prepared to discuss how you handle pressure and meet targets. Think of examples where you've successfully achieved goals in previous roles, and be ready to share those stories.