At a Glance
- Tasks: Lead a team to provide top-notch advice services in person, over the phone, and online.
- Company: Join a community-focused organisation dedicated to making a difference.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Dynamic role with a chance to develop leadership skills and support a diverse team.
- Why this job: Make a real impact by supporting your community and influencing social policy.
- Qualifications: Experience in supervising advisers and knowledge of social welfare law required.
The predicted salary is between 30000 - 40000 £ per year.
About the role
This is an exciting opportunity to join our team as Senior Advice Session Supervisor.
You will lead a team of staff and volunteers in providing high quality information and advice services across our two main offices in Peckham and Walworth by face to face, telephone and digital access channels.
The role includes
- Supervising advice and information sessions
- Undertaking advice and research and campaigns work
- Deputising for the CAS Service Manager in helping to ensure the smooth running of the Service
- Assisting in preparing monitoring and project reports
- The support and supervision of a team of paid staff and volunteers
To be successful in this role you will need
- A minimum of one year’s experience in the supervision of advisers.
This should include an understanding of the provision of staff and volunteer support, supervision, development and motivation.
- Recent experience of advice work including advising or supporting on complex cases in social welfare law.
- Knowledge of the type of social policy issues facing the local community, and a commitment to influencing social policy.
- A commitment to the Citizens Advice aims, principles and equal opportunities policies
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Senior Advice Session Supervisor employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer, dedicated to making a meaningful impact in the Aldershot community through its focus on energy access and debt solutions. With a supportive work culture that prioritises employee growth and development, staff members are encouraged to enhance their skills while working collaboratively to address complex energy issues. The unique opportunity to supervise outreach initiatives allows for direct engagement with the community, making this role not only rewarding but also vital in fostering positive change.
