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- Tasks: Support Universal Credit claimants via phone and web chat, guiding them through the claims process.
- Company: Citizens Advice BANES, a dedicated organisation helping the community.
- Benefits: Flexible working options, pension scheme, generous leave, and learning opportunities.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while working from home or in the office.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Citizens Advice BANES in Salford is seeking dedicated professionals for the Help to Claim service, providing essential support to Universal Credit claimants through telephone and web chat. The successful candidates will guide clients on benefit assessments, aid in claims processing, and ensure understanding of requirements and calculations.
This position offers flexibility to work from home or the option to work in the office. Employee benefits include a pension scheme, generous annual leave, and access to learning opportunities.
Remote Universal Credit Adviser employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Universal Credit Adviser
✨Tip Number 1
Make sure you know your stuff! Brush up on Universal Credit policies and processes. The more knowledgeable you are, the better you'll be at answering questions during interviews.
✨Tip Number 2
Practice your communication skills. Since this role involves guiding clients over the phone and web chat, being clear and concise is key. Try role-playing with a friend to get comfortable!
✨Tip Number 3
Network like a pro! Connect with current or former employees of Citizens Advice on LinkedIn. They can provide insights and maybe even tips on how to ace the interview process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Remote Universal Credit Adviser
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with Universal Credit and client support. We want to see how your skills align with the role, so don’t hold back on showcasing relevant examples!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your points are easy to understand. Remember, we’re looking for effective communicators!
Show Your Passion: Let us know why you’re excited about helping Universal Credit claimants. Share your motivation for wanting to join our team at Citizens Advice BANES and how you can contribute to making a difference in people’s lives.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you understand Universal Credit inside and out. Brush up on the latest policies, benefit assessments, and claims processing. Being well-informed will show your passion for the role and help you answer questions confidently.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This will not only help you provide relevant answers but also demonstrate your ability to engage with clients effectively, which is crucial for a Universal Credit Adviser.
✨Show Empathy and Understanding
As a Universal Credit Adviser, you'll be helping people in challenging situations. Share examples from your past experiences where you've shown empathy and support. This will highlight your suitability for the role and your commitment to helping clients.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the position and helps you gauge if the company culture aligns with your values. Consider asking about training opportunities or team dynamics.