At a Glance
- Tasks: Welcome clients and manage reception duties while providing essential administrative support.
- Company: Join the friendly team at Dacorum Citizens Advice in Hemel Hempstead.
- Benefits: Gain valuable experience in a supportive environment with opportunities for personal growth.
- Other info: Be part of a Disability Confident employer committed to inclusivity.
- Why this job: Make a real difference in people's lives by helping them navigate challenging situations.
- Qualifications: Strong communication skills and the ability to work independently and as part of a team.
The predicted salary is between 20000 - 25000 £ per year.
About the role
At Dacorum Citizens Advice, we are recruiting a paid Receptionist to join our friendly team. The successful candidate will operate from our offices in Hemel Hempstead. This is an exciting opportunity to make a real difference managing our Reception in the voluntary sector by providing effective and efficient reception duties and administrative support to the Dacorum Citizens Advice team.
For many of the clients we support, navigating crisis life events can be overwhelming and stressful. You will welcome clients with a warm, approachable manner and act as the first point of call for the service. You will need to be a strong communicator who is resourceful, adaptable, and able to work on your own initiative, while also being supported by the centre team. The successful candidate will work closely with the duty door team and the Duty Advice Session Supervisor to ensure a good client journey.
- Maintain confidentiality regarding clients and their contact with the service.
- Explain procedures and waiting times to clients.
- Book clients in for their appointments and manage issues with appointments e.g. re-scheduling.
- Process client information onto Casebook (computer system).
- Support clients in completing their client forms.
- Ensure feedback is collected from clients.
- Scan client’s paperwork and upload to Casebook.
- Contact clients ahead of appointments, reminding them of their appointments and provide the client with messages from the caseworkers for what information is needed.
- Maintain online and other electronic appointment diaries.
- Answer telephones promptly and in a friendly manner, transfer calls or take messages as required.
- Process e-mail correspondence.
Other Duties and Responsibilities
- Support volunteers and carry out any other tasks within the scope of the role to support the effective delivery and development of the service.
- Demonstrate commitment to the aims and policies of Citizens Advice.
- Adhere to health and safety guidelines and share responsibility for your own safety and that of your colleagues.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Receptionist employer: Citizens Advice BANES
Dacorum Citizens Advice is an exceptional employer, offering a supportive and inclusive work environment in Hemel Hempstead. As a paid Receptionist, you will play a vital role in making a positive impact on the community while enjoying opportunities for personal growth and development within the voluntary sector. Our commitment to employee well-being and our status as a Disability Confident employer ensure that all team members are valued and empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dacorum Citizens Advice. Understand their mission and values so you can show how you align with them during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you’re dressed smartly for your interview. A professional appearance shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Receptionist role. Highlight your communication skills and any relevant experience that shows you can handle client interactions with a warm and approachable manner.
Showcase Your Initiative:We love candidates who can work independently! In your application, mention times when you've taken the initiative in previous roles, especially in busy environments where you had to manage multiple tasks.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and make sure to explain how your skills align with the responsibilities listed in the job description.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Citizens Advice BANES
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist at Dacorum Citizens Advice. Familiarise yourself with their mission and values, as well as the specific tasks mentioned in the job description. This will help you demonstrate your genuine interest and how your skills align with their needs.
✨Practice Your Communication Skills
As a Receptionist, strong communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend, focusing on how you would welcome clients and explain procedures. This will help you feel more comfortable during the actual interview.
✨Showcase Your Adaptability
In a busy reception environment, being adaptable is crucial. Think of examples from your past experiences where you had to think on your feet or handle unexpected situations. Be ready to share these stories during your interview to highlight your resourcefulness and ability to work independently.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the support provided to volunteers, or how they measure client satisfaction. This shows that you’re not only interested in the role but also in contributing positively to their service.
