At a Glance
- Tasks: Assist the public by providing advice and support while managing administrative tasks.
- Company: A community-focused organisation dedicated to helping individuals in need.
- Benefits: Gain valuable experience, develop communication skills, and work in a supportive environment.
- Other info: Join a dynamic team and contribute to meaningful community support.
- Why this job: Make a real difference in people's lives while enhancing your professional skills.
- Qualifications: Strong communication skills, IT proficiency, and excellent organisational abilities.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a confident communicator to deal with members of the public who come to seek advice at our main office at Y Storfa in Swansea. You will be able to gather information and help people find a way forward by booking appointments, signposting to other organisations or conveying information to help them.
You will also be proficient with IT and have meticulous organisational skills as you will be supporting the admin team with numerous day-to-day tasks in an efficient and professional manner.
Public Advice & Admin Support Specialist employer: Citizens Advice BANES
Join our dynamic team at Y Storfa in Swansea, where we pride ourselves on fostering a supportive and inclusive work culture. As a Public Advice & Admin Support Specialist, you will not only have the opportunity to make a meaningful impact in the community but also benefit from ongoing professional development and a collaborative environment that values your contributions. With a focus on employee growth and a commitment to excellence, we offer a rewarding career path for those looking to thrive in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Public Advice & Admin Support Specialist
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it’ll give you a chance to think of questions to ask them!
✨Tip Number 2
Practice your communication skills! Since this role involves dealing with the public, being able to convey information clearly is key. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed tasks efficiently in the past. We all love a good story about how you juggled multiple responsibilities like a pro!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in the community.
We think you need these skills to ace Public Advice & Admin Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about dealing with the public, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively convey information and help others.
Be Organised:We love a candidate who can keep things in order! Mention any experience you have with organisation, whether it’s managing appointments or handling multiple tasks at once. This will show us that you can support our admin team efficiently.
Tech Savvy? Let Us Know!:Being proficient with IT is key for this role. If you’ve got experience with specific software or tools, don’t forget to mention them. It’ll give us confidence that you can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details!
How to prepare for a job interview at Citizens Advice BANES
✨Show Off Your Communication Skills
As a Public Advice & Admin Support Specialist, you'll need to demonstrate your ability to communicate clearly and confidently. Practice explaining complex information in simple terms, as you might have to do this with members of the public during the interview.
✨Know Your IT Stuff
Since proficiency with IT is key for this role, make sure you're familiar with common software and tools that might be used in the office. Brush up on your skills and be ready to discuss how you've used technology to improve efficiency in past roles.
✨Organisational Skills are Key
Highlight your meticulous organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously. Bring a planner or digital tool to show how you keep track of your responsibilities and appointments.
✨Research the Organisation
Before the interview, take some time to research the organisation and its services. Understanding their mission and the types of advice they provide will help you tailor your responses and show that you're genuinely interested in the role.
