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- Tasks: Provide impartial energy advice and support to clients in need.
- Company: Join a dedicated team focused on improving lives in Preston & District.
- Benefits: Gain valuable experience, training opportunities, and make a real difference.
- Why this job: Help vulnerable households achieve financial stability and access essential support.
- Qualifications: Experience in delivering advice or commitment to complete required training.
- Other info: Work collaboratively with partners and develop strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting an Energy Adviser to provide high-quality, impartial energy advice and practical support to clients across Preston & District. The role aims to improve clients’ financial circumstances and support long-term stability, with a strong focus on vulnerable households, including those on low incomes, disabled people, and residents of the most deprived wards.
You will work collaboratively with our partners, Green Rose and North Lancashire Citizens Advice, using a holistic approach to assess client needs and ensure they access the most appropriate support. You will deliver face to face and telephone advice, helping clients with complex energy issues and supporting them through challenging situations.
The role requires recent or current experience in delivering high-quality advice, or a clear commitment to complete the required training, including an accredited Level 3 qualification in Energy Awareness. You will have excellent communication, customer service and IT skills, with the ability to manage difficult and emotional conversations in a non-judgmental and supportive way. Strong organisational skills and the ability to prioritise workload and maintain accurate case records are essential. You should be confident using Office 365 and case management systems while engaging with clients.
Energy Adviser in Preston employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Adviser in Preston
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector, attend local events, and connect with organisations like Green Rose and North Lancashire Citizens Advice. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or partners, be ready to explain why you’re the perfect fit for the Energy Adviser role. Highlight your experience and passion for helping vulnerable households.
✨Tip Number 3
Showcase your skills! If you’ve got experience in delivering advice or customer service, make sure to share specific examples during interviews. Use real-life scenarios to demonstrate how you handle difficult conversations and support clients effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Energy Adviser in Preston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Energy Adviser role. We want to see how you can make a difference in supporting vulnerable households, so don’t hold back!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and maybe share an example of how you've handled difficult conversations in the past.
Highlight Relevant Experience: If you’ve got experience in delivering advice or working with vulnerable groups, make sure to shout about it! We’re looking for candidates who can hit the ground running, so any relevant experience will definitely give you an edge.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Energy Stuff
Make sure you brush up on your knowledge of energy advice and the specific challenges faced by vulnerable households. Familiarise yourself with common issues and solutions, as well as any recent changes in energy policies that could affect clients.
✨Practice Empathy and Communication
Since you'll be dealing with clients in difficult situations, practice how to communicate effectively and empathetically. Role-play potential scenarios with a friend or family member to get comfortable managing emotional conversations while remaining supportive.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your workload and keep accurate case records. Think of examples from your past experiences where you successfully prioritised tasks and maintained organisation, especially in high-pressure situations.
✨Familiarise Yourself with Tech Tools
Since the role requires using Office 365 and case management systems, make sure you're comfortable with these tools. If you have experience with similar software, be ready to share that during the interview to demonstrate your tech-savviness.
