At a Glance
- Tasks: Help the public by providing advice and booking appointments at our Swansea office.
- Company: Supportive organisation dedicated to helping the community.
- Benefits: Gain valuable experience, develop communication skills, and work in a friendly environment.
- Other info: Join a dynamic team with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while enhancing your admin skills.
- Qualifications: Strong communication skills and proficiency in IT required.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a confident communicator to deal with members of the public who come to seek advice at our main office at Y Storfa in Swansea. You will be able to gather information and help people find a way forward by booking appointments, signposting to other organisations or conveying information to help them.
You will also be proficient with IT and have meticulous organisational skills as you will be supporting the admin team with numerous day-to-day tasks in an efficient and professional manner.
Frontline Advice Support / Admin Worker in Port Talbot employer: Citizens Advice BANES
Join our dynamic team at Y Storfa in Swansea, where we pride ourselves on fostering a supportive and inclusive work culture. As a Frontline Advice Support / Admin Worker, you will not only have the opportunity to make a meaningful impact in the community but also benefit from ongoing professional development and a collaborative environment that values your contributions. With a focus on employee growth and a commitment to excellence, we offer a rewarding workplace for those looking to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Advice Support / Admin Worker in Port Talbot
✨Tip Number 1
Be confident in your communication! When you’re chatting with potential employers, show them your personality and how you can connect with people. Remember, they want someone who can engage with the public just like you will be doing in the role.
✨Tip Number 2
Practice your organisational skills before the interview. You might want to create a mock schedule or plan out how you would manage multiple tasks. This will not only impress your interviewers but also help you feel more prepared for the admin side of things.
✨Tip Number 3
Don’t forget to research the organisation! Knowing their mission and how they support the community will give you an edge. It shows you’re genuinely interested and ready to contribute to their goals.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it’s a great way to show you’re tech-savvy, which is key for this role!
We think you need these skills to ace Frontline Advice Support / Admin Worker in Port Talbot
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about dealing with the public, make sure your application highlights your communication skills. Use clear and friendly language to show us you can connect with people easily.
Be Organised:We love a good organiser! In your application, mention any experience you have with managing tasks or keeping things in order. This will show us you’re ready to support our admin team effectively.
Tech Savvy? Let Us Know!:If you're comfortable with IT, don’t hold back! Mention any relevant software or tools you’ve used before. We want to see that you can handle the tech side of things without breaking a sweat.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep everything organised. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Citizens Advice BANES
✨Show Off Your Communication Skills
As a Frontline Advice Support/Admin Worker, you'll need to demonstrate your ability to communicate clearly and confidently. Practice explaining complex information in simple terms, as you might have to do this with members of the public during the interview.
✨Know Your IT Stuff
Since proficiency with IT is key for this role, make sure you're familiar with common software and tools used in admin tasks. Brush up on any relevant programmes and be ready to discuss how you've used technology to improve efficiency in past roles.
✨Organisational Skills are Key
Highlight your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously. You could even bring a planner or digital tool that showcases your organisational methods to the interview.
✨Research the Organisation
Before the interview, take some time to learn about the organisation and its mission. Understanding their values and the services they provide will help you tailor your answers and show that you're genuinely interested in contributing to their goals.
