At a Glance
- Tasks: Support clients in managing their debt and prepare them for advice sessions.
- Company: Join a compassionate team dedicated to helping clients find financial solutions.
- Benefits: Full training provided, permanent role, and a supportive work environment.
- Other info: Diverse workplace that values equity and welcomes all backgrounds.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: A caring attitude and a commitment to client service are essential.
The predicted salary is between 22000 - 26000 £ per year.
We are recruiting for an administrator to join our MAPS team. As an administrator, you would work alongside debt caseworkers to carry out a range of activities that prepare the client to receive debt advice. This includes supporting them to complete a budget in advance of an appointment, gathering all their paperwork, and progressing their case after they’ve received advice.
Administrators also provide general administrative support such as dealing with incoming and outgoing post, managing text messages, e‑signatures and electronic document upload requests, making referrals, ensuring records are updated in line with policy, and liaising with clients and third parties.
The role is 37 hours a week on a permanent basis. Full training will be provided. The start date for this role is Tuesday 8th September 2026.
Who we’re looking for
We’re looking for people who really care about the work that we do for our clients and want to support them to find a solution for their debt circumstances. You will need to have a ‘client‑first’ and ‘can‑do’ attitude and will work to give them the best service, whoever they are, and whatever the reason they’ve got into debt.
We value diversity, promote equity and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds.
Administrator in Plymouth employer: Citizens Advice BANES
Join our MAPS team as an Administrator and become part of a supportive work culture that prioritises client care and personal growth. We offer comprehensive training, a commitment to diversity and equity, and a fulfilling role where your contributions directly impact clients' lives. Located in a vibrant community, this position provides a stable 37-hour work week with opportunities for professional development and collaboration with dedicated colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Plymouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Citizens Advice BANES. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Citizens Advice BANES before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator in Plymouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Citizens Advice BANES:Your cover letter is your chance to shine! Tell us why you want to work at Citizens Advice BANES specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Citizens Advice BANES!
How to prepare for a job interview at Citizens Advice BANES
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
