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- Tasks: Provide one-to-one financial coaching and advocacy for clients on probation.
- Company: Citizens Advice Harlow, a supportive and inclusive organisation.
- Benefits: Hybrid working, professional development, and the chance to make a real difference.
- Other info: Opportunity to work with a diverse team and gain valuable experience.
- Why this job: Empower individuals to overcome financial barriers and improve their lives.
- Qualifications: Strong communication skills and experience in providing advice.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid
Contract: Fixed term contract, until 31 January 2027
Citizens Advice Harlow, in partnership with Citizens Advice Essex, has secured Ministry of Justice funding to deliver advice and support to people on probation across Harlow and the Cambridgeshire PCC area.
In this role, you will:
- Deliver one-to-one financial capability coaching to build confidence in managing money day-to-day and long-term.
- Provide advocacy to help clients access bank accounts, ID documents, and benefits.
- Challenge financial barriers such as sanctions or benefit refusals that risk destitution and reoffending.
- Support clients to manage or avoid debt, with clear pathways to specialist Citizens Advice debt advice.
- Refer clients for wider Citizens Advice support, including energy, employment, and family issues.
We’re looking for someone with proven advice skills, strong communication and advocacy abilities, and the confidence to manage a caseload to a high standard. You can be based at our Harlow office, or work remotely from Cambridge or Peterborough, but regular visibility in local probation offices will be expected.
This role is dependent on DBS and passing probation service security checks. Before commencing this role, the successful candidate will be required to gain clearance through HMPPS vetting to enhanced Level 1 and a Standard DBS through us. Any offer of employment is based on you passing these checks, and failure to do so may mean that you are unable to take up the position.
As an inclusive employer, we are open to employing people with lived experience of the criminal justice system.
If you would like to know more about this exciting opportunity, please do get in touch.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Adviser working with the Probation Service project in Peterborough employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adviser working with the Probation Service project in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in the probation service or related fields on LinkedIn. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to financial capability coaching and advocacy. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your lived experience if it’s relevant! If you have personal insights into the criminal justice system, don’t shy away from sharing them. It can set you apart and demonstrate your understanding of the challenges faced by clients.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Adviser working with the Probation Service project in Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can bring your unique flair to the Adviser position, so don’t hold back!
Showcase Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your ability to convey ideas clearly. Whether it’s through your cover letter or CV, let us see your knack for effective communication.
Highlight Relevant Experience: If you've got experience in financial coaching, advocacy, or working with vulnerable clients, make sure to spotlight that! We’re keen to see how your background can contribute to our mission at Citizens Advice.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the specifics of delivering financial capability coaching and advocacy for clients on probation. Brush up on relevant legislation and the services offered by Citizens Advice, so you can speak confidently about how you can contribute.
✨Showcase Your Skills
Prepare examples that highlight your proven advice skills and strong communication abilities. Think of situations where you've successfully managed a caseload or helped clients overcome financial barriers. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Personable
This role requires a lot of interaction with clients, so it's essential to demonstrate your interpersonal skills. Practice being warm and approachable in your responses. Show that you can build rapport and trust with clients, especially those who may be vulnerable or facing challenges.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the support available for staff, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.