At a Glance
- Tasks: Assess clients' advice needs and provide quality information over the phone.
- Company: Join Citizens Advice BANES, a trusted organisation making a difference.
- Benefits: Flexible part-time hours, competitive salary, and meaningful work experience.
- Other info: Opportunity for contract extension and personal growth in a supportive environment.
- Why this job: Help individuals navigate their challenges and make a real impact in your community.
- Qualifications: Experience in advice assessment and strong communication skills.
The predicted salary is between 13468 - 13468 € per year.
Citizens Advice BANES is seeking a Telephone Assessor for a 6-month fixed-term contract (with the possibility of extension). The role involves assessing clients’ advice issues, providing assisted information, and ensuring the delivery of quality services.
Applicants should have experience in advice needs assessment and possess effective communication skills. This position offers 17.5 hours per week and a salary of £13,468 per annum, contributing to the support of individuals seeking guidance on various issues.
Part-Time Telephone Advice Assessor (6-Month FTC) employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where employees can make a meaningful impact in the community. With flexible part-time hours and opportunities for professional growth, this role not only allows you to contribute to vital services but also fosters a collaborative environment that values your input and expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Telephone Advice Assessor (6-Month FTC)
✨Tip Number 1
Make sure you know the ins and outs of the role before you apply. Research Citizens Advice BANES and understand their mission. This will help you tailor your approach and show that you're genuinely interested in helping clients.
✨Tip Number 2
Practice your communication skills! Since this role involves assessing clients over the phone, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with the kind of questions you might face.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Citizens Advice BANES.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have additional resources and tips available to help you stand out from the crowd.
We think you need these skills to ace Part-Time Telephone Advice Assessor (6-Month FTC)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in advice needs assessment. We want to see how your skills align with the role, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills:Since effective communication is key for this role, let us know about your experiences where you’ve successfully communicated complex information. Use clear and concise language in your application to demonstrate this.
Be Genuine and Personable:We love a bit of personality! Don’t be afraid to let your authentic self shine through in your application. Share your passion for helping others and why you’re interested in working with Citizens Advice BANES.
Apply Through Our Website:To make sure your application gets to us without any hiccups, apply directly through our website. It’s the best way to ensure we receive all your details and can consider you for the role!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on your knowledge of advice needs assessment. Familiarise yourself with common issues clients might face and how to provide effective solutions. This will show that you're not just interested in the role, but that you’re also prepared to tackle real-life scenarios.
✨Practice Your Communication Skills
Since this role heavily relies on effective communication, practice articulating your thoughts clearly and concisely. You could even do mock interviews with a friend or family member to get comfortable with explaining complex ideas simply.
✨Show Empathy and Understanding
During the interview, demonstrate your ability to empathise with clients. Share examples from your past experiences where you successfully assessed someone's needs and provided them with the right support. This will highlight your suitability for the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role and the organisation. This shows your genuine interest in Citizens Advice BANES and helps you understand how you can contribute to their mission. Plus, it gives you a chance to assess if the role is the right fit for you!
