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- Tasks: Lead training and development for staff, volunteers, and trustees at Citizens Advice Oxfordshire.
- Company: Join a respected organisation dedicated to providing high-quality advice services.
- Benefits: Flexible working, professional development opportunities, and a supportive team environment.
- Other info: Be part of a dynamic team committed to community support and growth.
- Why this job: Make a real difference by empowering others with the skills they need to succeed.
- Qualifications: Experience in learning and development, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Abingdon/Didcot/Henley/Oxford/Thame/Witney
Interviews will take place on 8 June 2026.
About the role:
You will be responsible for the coordination of training and development of staff, volunteers and trustees at Citizens Advice Oxfordshire (CAOX), ensuring that CAOX maintains a high quality advice service. You will report to the Director of Operations, and manage the Learning & Development Officers.
Context of role:
Citizens Advice Oxfordshire delivers advice across Oxfordshire, with a current team of approximately 75 staff and 260 volunteers in six offices and additional outreach locations across the county. We are a member of National Citizens Advice and our service is accredited to the Advice Quality Standard. Our volunteers and staff perform front line, high-impact advice work, and everyone who works for us is provided with comprehensive training to allow them to carry out this demanding work.
Key Responsibilities:
- You will lead on Learning and Development across the organisation.
- You will write and deliver our Annual Training Plan and contribute to our Workforce Development Plan to ensure that our staff, volunteers and trustees across the county have the knowledge and skills they need to deliver the best possible advice to our clients.
- The training you provide and arrange for our team will be key to maintaining compliance with the quality and professional standards set by our National association, regulators, and funders.
- You will work closely with your team of L&D Officers to ensure that all training across Oxfordshire is delivered at a consistent standard and maximises opportunities to deliver training efficiently.
- With the help of Advice Service Managers across our offices, you will identify training needs and organise both in-person and online training appropriate to the subject.
- You will ensure that training resources and opportunities for professional development are allocated appropriately across our organisation to maximise the benefit to CAOX as a whole.
- You will develop our capacity to offer training to other organisations and agencies, turning our organisational experience and knowledge into a strategic asset.
Learning & Development Manager in Oxford employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning & Development Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your skills align with their needs. We want you to walk in feeling confident and ready to impress!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. We can’t stress enough how much this can boost your confidence when it’s time for the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. We’re here to support you every step of the way, so let’s make it happen!
We think you need these skills to ace Learning & Development Manager in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Learning & Development Manager role. Highlight your relevant experience in training coordination and development, and show us how you can contribute to maintaining high-quality advice services at CAOX.
Showcase Your Skills: We want to see your skills in action! Use specific examples from your past roles that demonstrate your ability to lead training initiatives and manage teams effectively. This will help us understand how you can bring value to our organisation.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your passion for learning and development shines through. We appreciate straightforward communication that gets to the heart of what you can offer.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at CAOX!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you’re familiar with Citizens Advice Oxfordshire and its mission. Understand their training needs and how your experience aligns with their goals. This will show that you’re genuinely interested in the role and ready to contribute.
✨Showcase Your Leadership Skills
As a Learning & Development Manager, you’ll need to demonstrate your ability to lead a team. Prepare examples of how you’ve successfully managed training initiatives or developed staff in previous roles. Highlight your approach to fostering a collaborative environment.
✨Be Ready to Discuss Training Strategies
Think about innovative training methods you’ve used or would like to implement. Be prepared to discuss how you would create an Annual Training Plan and identify training needs across the organisation. This shows you’re proactive and strategic.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation’s current training programmes and future development plans. This not only demonstrates your interest but also gives you valuable insights into how you can make a difference if hired.