At a Glance
- Tasks: Provide face-to-face and digital support on benefits, debt, housing, and financial resilience.
- Company: Join a supportive team dedicated to helping local communities in Nottingham.
- Benefits: Starting salary of £24,500 - £26,344, with incremental pay rises and full training provided.
- Other info: Flexible role with travel across various locations; excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in advice or customer service is preferred; trainees are welcome to apply.
The predicted salary is between 24500 - 26344 £ per year.
Full-time - 37 hours a week
Based in our Nottingham City Area
Salary: starting salary £24,500 - £26,344 per annum (Starting salary dependant on experience plus incremental pay rises). Pay Award pending from April 2026.
As an Adviser, you will provide face‑to‑face, telephone and digital information, advice and support to local people on a range of issues (including Benefits, Debt, Housing, Financial Resilience). We are looking for candidates with a background in advice; however, we will consider a trainee for this post. Full training will be provided.
As this is a busy and varied role across a variety of settings and locations, it is essential that you can work independently, be extremely well organised with excellent attention to detail, be flexible, and have a can‑do attitude. We want someone who is passionate about giving an effective service to those most in need. This role involves regular travel across multiple locations, some of which may have limited public transport access. Candidates should be able to travel reliably between sites.
Applicants need to have:
- Experience in an advice agency, or dealing with clients/customers on a one‑to‑one basis.
- Computer‑literate, although training on our case recording systems will be given.
- Confidence in working to performance targets.
- Good communication skills, both written and verbal; excellent customer service skills with a non‑judgemental approach.
- Prepared to work independently and from a variety of community‑based outreach locations once trained.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Adviser in Nottingham employer: Citizens Advice BANES
As an Adviser with us in the vibrant Nottingham City Area, you will join a supportive and inclusive work culture that prioritises employee growth and development. We offer comprehensive training, competitive salaries with incremental pay rises, and the opportunity to make a meaningful impact in the community by providing essential support to those in need. Our commitment to being Disability Confident ensures that we create an environment where everyone can thrive, making us an excellent employer for passionate individuals seeking rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Adviser in Nottingham
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives you a chance to think about how your experience aligns with their mission.
✨Tip Number 2
Practice your communication skills! Since this role involves face-to-face and digital interactions, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you've helped clients or resolved issues. This will demonstrate your ability to provide effective support, which is crucial for an Adviser.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it’s a great way to reiterate your interest in helping those in need.
We think you need these skills to ace Adviser in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Adviser role. Highlight your relevant experience in advice or customer service, and show us how your skills match what we're looking for. A personal touch goes a long way!
Show Your Passion:We want to see your enthusiasm for helping others! In your application, share examples of how you've made a difference in people's lives, especially in areas like benefits, debt, or housing. Let your passion shine through!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate good communication skills, so make sure your written words reflect that!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on the key issues you'll be advising on, like Benefits, Debt, and Housing. Familiarise yourself with common questions clients might have and think about how you would respond. This will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Show Off Your People Skills
Since this role involves a lot of face-to-face interaction, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you've successfully helped someone or resolved a conflict. This will highlight your ability to connect with clients and provide effective support.
✨Flexibility is Key
Given the varied nature of the role, it's important to convey your adaptability. Be ready to discuss how you've managed multiple tasks or worked in different environments before. This will reassure them that you can handle the demands of travelling between locations and working independently.
✨Bring Your Can-Do Attitude
Employers love candidates who approach challenges with a positive mindset. During the interview, share instances where you've tackled difficult situations with enthusiasm and determination. This will reflect your passion for providing an effective service to those in need, which is exactly what they're looking for.
