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- Tasks: Lead a team in managing complex debt cases and provide technical supervision.
- Company: Citizens Advice Newcastle, committed to client care and support.
- Benefits: Hybrid working model, competitive salary, and professional development opportunities.
- Other info: Join a Disability Confident employer with a focus on inclusivity.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in debt advice, case management, and strong negotiation skills.
The predicted salary is between 30000 - 40000 £ per year.
Citizens Advice Newcastle is seeking to appoint a highly motivated and experienced Debt Team Leader with Technical Supervision to start as soon as possible. There is opportunity for a hybrid model of home working and office working as required.
The postholder will be required to have a debt work caseload and be able to carry out quality file reviews on casework undertaken by the Money Advice Team. You must have experience of giving advice to the public, managing complex debt cases, negotiating with third parties on behalf of clients and maintaining accurate and comprehensive case recording.
You will preferably be a DRO intermediary, and ideally have specific formal qualifications in advice work. You need to demonstrate a clear commitment to client care and that you are able to maintain targets and high quality standards.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Debt Team Leader (with technical supervision) in Newcastle upon Tyne employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Team Leader (with technical supervision) in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the debt advice sector and let them know you're on the hunt for a Debt Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and case management skills. Be ready to discuss your experience with complex debt cases and how you've successfully negotiated on behalf of clients. Show them you’re the expert they need!
✨Tip Number 3
Don’t just apply anywhere; focus on organisations that align with your values, like Citizens Advice Newcastle. Use our website to find roles that suit your skills and passion for client care. Tailor your approach to show why you’re the perfect fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them of your enthusiasm and commitment to the role.
We think you need these skills to ace Debt Team Leader (with technical supervision) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing complex debt cases and giving advice. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Client Care Commitment: In your application, emphasise your dedication to client care. Share examples of how you've gone above and beyond for clients in the past. We love to see candidates who genuinely care about making a difference!
Highlight Your Technical Skills: Since this role involves technical supervision, be sure to mention any specific qualifications or experiences you have that relate to advice work. We’re looking for someone who can lead with confidence, so let us know what makes you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on your knowledge of debt management and the specific responsibilities of a Debt Team Leader. Familiarise yourself with the latest regulations and best practices in the field, as well as any relevant qualifications you might have. This will show that you're not just qualified but genuinely passionate about the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in managing complex debt cases and giving advice to clients. Have specific examples ready that highlight your negotiation skills and ability to maintain high-quality standards. This is your chance to demonstrate how your background aligns perfectly with what Citizens Advice Newcastle is looking for.
✨Client Care is Key
Emphasise your commitment to client care during the interview. Be ready to share instances where you've gone above and beyond for clients, and how you ensure their needs are met. This will resonate well with the organisation's values and show that you understand the importance of client satisfaction.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company culture is the right fit for you.