At a Glance
- Tasks: Help clients manage debt and regain financial control through expert advice.
- Company: Join Citizens Advice LeicesterShire, transforming lives with high-quality advice.
- Benefits: Enjoy hybrid working, flexible hours, and ongoing training for personal growth.
- Other info: Full-time and part-time roles available; apply by 31st July 2025.
- Why this job: Make a real impact in your community while working in a supportive team.
- Qualifications: Empathetic communicators with problem-solving skills; training provided for qualifications.
The predicted salary is between 25621 - 27881 £ per year.
Salary NJC Salary Scale SO1 - £38,585 to £40,514 per annum
Interviews will take place on 30 July 2026.
About the role
We are looking for an experienced money advice caseworker to join our friendly and hard-working team to deliver a high-quality debt advice service for local people in Southwark.
The More than Advice/Equitable Debt Advice Project is an innovative new multi-year project funded by Impact on Urban Health.
This role will provide in-depth debt advice casework and wrap around support for vulnerable local people, with the aim that it will lead to better and more sustainable outcomes. The intensive nature of the casework support provided will be reflected in the targets.
The project aims to target predominantly black and minority ethnic people who are in debt through developing partnerships with local groups and community organisations who serve these communities in Southwark.
You will have:
- Recent and ongoing paid or voluntary experience of managing your own caseload of money advice and income maximisation cases.
- Ability to write detailed up-to-date case notes, letters and reports as required in plain English.
- Ability to manage a challenging caseload, meet targets and prioritise work in the face of competing demands on your time.
- Ability to respond sensitively to clients from a variety of backgrounds who are under pressure and negotiate with third parties in order to minimise conflict.
Money Advice Caseworker employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer, dedicated to making a meaningful impact in the Aldershot community through its focus on energy access and debt solutions. With a supportive work culture that prioritises employee growth and development, staff members are encouraged to enhance their skills while working collaboratively to address complex energy issues. The unique opportunity to supervise outreach initiatives allows for direct engagement with the community, making this role not only rewarding but also vital in fostering positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Money Advice Caseworker
✨Tip Number 1
Familiarise yourself with the key issues surrounding debt advice and financial management. Understanding the common challenges clients face will help you demonstrate your empathy and problem-solving skills during the interview.
✨Tip Number 2
Network with current or former Money Advice Caseworkers to gain insights into their experiences. This can provide you with valuable information about the role and help you prepare for potential questions in the interview.
✨Tip Number 3
Showcase your adaptability and teamwork skills by preparing examples of how you've successfully worked in fast-paced environments. Highlighting these experiences will align well with the values of Citizens Advice LeicesterShire.
✨Tip Number 4
Research the specific services offered by Citizens Advice LeicesterShire, especially their Money Advice Service. Being knowledgeable about their work will allow you to ask informed questions and show your genuine interest in the role during the interview.
We think you need these skills to ace Money Advice Caseworker
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the responsibilities and requirements of a Money Advice Caseworker. Tailor your application to highlight how your skills and experiences align with the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your empathy, communication skills, and problem-solving abilities. Use specific examples from your past experiences to demonstrate how you can help clients navigate financial challenges.
Highlight Relevant Experience:In your application, emphasise any previous experience in advice roles, customer service, or financial management. If you have completed any relevant training or qualifications, make sure to mention these as well.
Follow Application Instructions:Ensure you follow the application instructions carefully. Since CVs are not accepted, focus on providing all required information in the application form and double-check for any errors before submitting.
How to prepare for a job interview at Citizens Advice BANES
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Money Advice Caseworker. Familiarise yourself with debt management processes, such as bankruptcy and Debt Relief Orders, so you can discuss them confidently during the interview.
✨Show Empathy and Communication Skills
As an empathetic communicator, it's crucial to demonstrate your ability to explain complex information simply. Prepare examples from your past experiences where you've successfully communicated difficult concepts to clients or colleagues.
✨Highlight Problem-Solving Abilities
Be ready to discuss specific instances where you've navigated challenging situations or managed a varied caseload. This will showcase your resourcefulness and adaptability, which are key traits for this role.
✨Express Willingness to Learn
Since the role offers training and support for qualification, emphasise your eagerness to learn and grow within the position. Share any relevant experiences that demonstrate your commitment to personal and professional development.
