Location Mold, Flintshire, North Wales (hybrid after probation)
Interviews will take place on 15 October 2026.
About the role
We’re looking for a motivated and compassionate person to join Citizens Advice Flintshire as a Trainee Adviser. This is an entry-level role with a structured training pathway and a clear route to a permanent Adviser position for those who demonstrate the full competencies.
You don’t need experience in advice. What matters most is who you are: someone who is curious, willing to learn, and committed to helping others get the support they need.
You’ll begin with structured training designed to set you up for success. From there, you’ll grow into your role as the first point of contact for clients - the person who meets them at the door, hears their situation, and makes sure the right help follows.
Day to day, you’ll:
- Welcome clients across our face-to-face drop-ins, outreach locations, and online channels, including email and WhatsApp
- Listen carefully to understand what someone needs
- Make sure the right next step actually happens for each client
- Keep clear and accurate records of every client contact
- Work through structured training across all areas of advice as you build toward a full Adviser role.
If the following sounds like you, we want to hear from you.
- You’re genuinely motivated to help people and make a difference in your community
- You’re a warm, clear communicator - and you can stay calm and kind with someone who is stressed or upset
- You’re resilient, and able to manage the emotional demands of working alongside people in difficult circumstances.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Trainee Adviser in Mold employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer that prioritises the well-being of its staff and volunteers, fostering a collaborative and inclusive work culture. With a strong focus on employee growth and development, we offer meaningful opportunities to make a real impact in the community while navigating exciting transformations. Join us in a role where your leadership will be valued, and your contributions will help shape the future of our services.
