Location Mold, Fintshire, North Wales (hybrid after probation)
Workplace Hybrid working
Contract Fixed term contract, until 30 September 2028
Interviews will take place on 15 October 2026.
About the role
Are you passionate about helping people take control of their energy costs?
We’re looking for an experienced, confident and empathetic adviser to join our team as an Energy Adviser. In this role, you’ll help clients cope with rising energy costs, fuel debt, and the wider cost of living, giving them the knowledge and confidence to manage their energy use, access available grants, and deal confidently with their energy suppliers.
As an Energy Adviser, you’ll provide one-to-one energy efficiency advice, income maximisation, and fuel debt assistance to people across Flintshire.
Your work will include:
- Advising clients on energy-saving methods, bill clarification, energy grants and rebates, meter issues, switching, and energy efficiency
- Advising on benefits eligibility, referring to our benefits team where appropriate
- Advising on energy debts and energy trust fund schemes, referring to our debt team where appropriate
- Referring clients to our generalist advice team or other specialist teams when they have other issues
- Attending community events and outreach locations to deliver presentations and drop-in advice
- Recording advice sessions accurately and managing your own caseload
- Working towards a full Adviser role, including completing the NEA Level 3 Award in Energy Awareness.
You’ll be a great fit if you:
- Have experience providing advice to people on energy
- Are genuinely committed to helping people, and understand why accessible, impartial advice matters in communities like ours
- Show empathy and patience with clients in difficult situations, while keeping healthy professional boundaries
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Energy Adviser in Mold employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer that prioritises the well-being of its staff and volunteers, fostering a collaborative and inclusive work culture. With a strong focus on employee growth and development, we offer meaningful opportunities to make a real impact in the community while navigating exciting transformations. Join us in a role where your leadership will be valued, and your contributions will help shape the future of our services.
